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November 2023 by JULIA JACKSON
Jasmine at this location was very off putting and rude, after I advised that i was involved in an accident and insurance would cover the rental cost she stated they just help you pay and will not cover the cost of a base car and if I didn't like that I should find another rental company as she handed me my DL..... who does that? Everyone should not be at the front desk.......6 hours later he Manager Mr. Ward was very nice and got me in a car but unfortunately the car smells horrible after calling and holding for 20 minutes. I was hung up on, I called again held for another 30 minutes and was hung up on again and of course by then they were closed. this location is absolute garbage.
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October 2023 by Nicholas Wiley
Guy called me one hour before pickup time to tell me that they do not have a rental available for me after the reservation was made the day before. He was very rude and could care less. I would not count on this location for any vehicle.
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September 2023 by Butch LaMange
Pain in the behind renal agency. No cars. Poor communication. Not enough agents. Long waits. Wouldn’t use them if I didn’t have to.
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September 2023 by krab8585
Extremely professional. Great customer service and very accommodating. Would definitely do business with them again.
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September 2023 by Mary H.
It is impossible to talk to anyone locally to confirm a car. I called the number 4 times - each time after pressing the appropriate buttons, it disconnected me. EXCEPT the fifth time it connected me to someone where I could hear a bunch of women speaking and laughing in a different language (not Spanish). I eventually yelled multiple times and they still wouldn't talk to me. I'm going to sternly talk to my insurance company about using another company. Low cost be damned!
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September 2023 by Stacy Fink
I rent at least once a year. THIS year it's been more. Yesterday I rented a car. I was an hour into my drive and heard strange noises coming from the car. I called Enterprise and they said no worries. I could go to the nearest Enterprise and swap out. They also always help if you have questions on the rental. I peppered them on a rental. I didn't know how to use some of the car functions and they were extremely helpful. The ONLY complaint I have is the parking lot. It's so small and often is full.
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September 2023 by Garrett Andrews
Absolutely poor customer service. Cannot communicate with their corporate. Have a very very poor communication internally and attitude. Not willing to help. Corporate even says they don't know what they are doing. Terrible. Do not recommend.
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June 2023 by Hallie W.
Kelsey and Mike (or Mark?) truly went above and beyond. They found me the perfect car for my road trip, helped me with my luggage, and were so friendly and welcoming (and gave great restaurant recos!). The car was perfect and in pristine condition. Enterprise has been my preferred rental car agency for a while, but this experience really sealed the deal!
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June 2023 by Andre Lewis
Friendly service and had me out the door in about 15 minutes. Hard to ask for much more.
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June 2023 by A A
Bad service. On the phone they said that the ride u looking to rent is available when i got there the girl said because I just pooked it today she can't rent it to me...
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May 2023 by Whitney Suber
I'm fairly close to this site in distance so they were able to drop me off at home after my rental drop-off which was really nice and convenient!!
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May 2023 by Elizabeth Rogers
I had a great experience at this Enterprise location! The car I received was pristinely clean and in really good shape. Kelsey was friendly, efficient, and her help was a bright spot in an otherwise not great week.
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April 2023 by Ursula Jackson
Had a reservation then get there and he says. I'll have one for you WednesdayToday is Friday! When clearly you see load of cars in there. I can tell they were ready to go for the day!! Call the next one on Newman nlr smaller but guess what? They said, come on over we gotcha!! More professional also
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January 2023 by Tabatha Burgess
The manager, Dwayne was awesome. Very respectful and made sure my needs were met. Love him. Mwah. Thanks. Dwayne
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December 2022 by Greg Triplett
Rent to see about renting a car the manager was very helpful and nice. I'll go back and rent on line from that location. The young man that helped me was Dewayne Matlock. Very professional, knowledgeable in my opinion we need more young people like him. Find a way to keep that young man around.
