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January 2024 by Velvet Yvette Victorian
Nice cars, easy to get in and out.
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January 2024 by Tim Ridge
Was out of vehicles I needed, and went out of his way to get me one by the end of the day. They were busy & appeared understaffed, yet we're still polite, courteous, and professional.
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October 2023 by jenny Robinson
Good customer service.
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September 2023 by Hustler Baby
I must say that during this difficult time of mine, Matthew, has given such consistent, exceptional service! It is truly appreciated. Your kindness and patience is unmatched! Thank you for bringing a bit of calmness during my storm.I am extremely impressed.Thank you if you see this!
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September 2023 by Leticia Cigarroa
If you're looking to rent a vehicle this is the location to rent from. Matthew is professional and courteous. My only complaint was that the car smelled like cigarette smoke ?. When I mentioned that Matthew immediately said he would make a deduction from my final bill. I wasn't expecting that, I just wanted them to know. I really appreciate that and will definitely rent from them again.
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September 2023 by MiMi N.
Took a Lyft to pick up my car and get to Enterprise to be told there are no cars available. Meanwhile, people are dropping off cars left and right. Staff did order an Uber back home so I couldn’t give them 1 star even though I wanted to. Thanks for listening!
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September 2023 by Tristan Horne
This location has to be the worst enterprise location in LR area! The customer service needs some work! I tried calling several times to modify an existing reservation. Called, put on hold, called put on hold, after trying to reach them 4 times (while holding for more than 5 mins at a time), they answered then hung up. All you have to say is “sorry I’ll be right with you” and I would have waited. Never again will I rent from here again.
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September 2023 by Hudson David
If you’re ever there needing help be sure and ask for Matt, he was WONDERFUL. I had a small issue and he went above and beyond to make sure it was taken care of and that I was satisfied. He’s great!
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July 2023 by Mary Jo Harris
Great service. Needs well taken care of. Highly recommend ?
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July 2023 by Monique J.
this place charged my card $725 extra dollars on top of $50 deposit knowing it's a insurance claim causing me 4 overdraft fees of $25 each on top of that they havnt answered the phone in 3 days!! I would never recommend this place to no one!! Never‼‼
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July 2023 by Rebecca McEachern
Extremely poor customer service and management. I had a reservation at lunch that I confirmed as I was dropping off the vehicle. One hour and 3 phone calls later I had to get the repair shop to take me to my house because Enterprise had no car and no one to pick me up. Later in the day I was told that they still had no car and that they were unable to tell me when one would be available. If you use them be prepared with a contingency plan for when they do not deliver as promised and DO NOT turn in your vehicle before you have one secured even if they say they are on the way or you may end up stranded like me.
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June 2023 by Sherrita Kelley
Matt and the team was very thoughtful in making it right when I had a defective rental. I got half my money back, the best part was they were all nice despite being busy.
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June 2023 by Chaz B
This is one of the worst car rental places, I don't know why insurance companies deal with them. The way they handle business is crazy. They will call you to schedule appointment for pick up, you get there and they go through this speech of not having cars in at this time. You knew that before I came in for my appointment. Y not call me before I came in and wasted my time.Horrible service I wouldn't recommend this location or Rodney Parkham.
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May 2023 by Corey Washington
Excellent customer service. Had a nice experience with the staff
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May 2023 by Elle S
Very great experience with Enterprise. Everything went very smooth. John who is the manager does an excellent job over there and goes above and beyond for customer satisfaction. Jared and Matt are also extremely professional and efficient in meeting customer needs. Even under pressure with dealing with several customers impacted by the Tornado here in Arkansas; these guys are the best in the business! I will keep doing business with them in the future. TIP: Plan in advance and communicate with these gentlemen and your rental experience will be seamless. 10/10 !
