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June 2023 by Jesse H.
Rented a 3 ton excavator from here, the only one they had. Worked for 5 hrs the first day before dying. Called service department and they sent someone out the next day that tinkered with it for a moment then said the throttle was being used too high and to back off of it and it should be fine. Third day with it the machine would run for approximately 20 mins or so at the recommended throttle speed then die. Called service a second time and they came out again and told me they've had ongoing problems with this machine due to someone diluting the hydraulic fluid with water. He tells me to run it with the throttle in one spot and it'll work so I did that. Still it'll run for 20 mins then die. Day 4 I decided I'm done fighting this machine that they clearly know has problems so I bring it back and request to be discounted for the nightmare situation they've put me through renting me a machine they know does not function and the manager Wes offered me 200$ off of my now 1400$ bill, absolutely nothing in comparison. This place is a scam and I'll never do business with this store again. I highly recommend against it to anyone considering.
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June 2023 by Lynn R.
It was convenient to buy a gas grill online while my husband was recuperating from a health issue. I found one on the Home Depot website advertised on sale that fit our needs. It was also convenient to have the option to have it assembled before we picked it up. My son picked it up and brought it to us. When we got the plastic off and started hooking up the propane tank we began to notice these problems: rusty screws, large decal/signs disintegrated into the metal, grill clamp missing. It had obviously been sitting outside for quite awhile so I guess that's why it was on sale. We are not too happy with it. My suggestion to HD management would be to sell damaged merchandise in person only, and don't sell damaged items online.
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July 2022 by Mark R.
Called to inquire about availability of an item, was put on hold for 23+ minutes without anyone ever answering. Will shop elsewhere!
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July 2022 by joanna sain
They had everything I needed. Nice selection of succulents decent selection of pots fast check out. Always convenient.
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May 2022 by Step A.
Some of the best service I've had at Home Depot and strangely was right before close. Had just moved in to my house and the power hadn't been turned on so last minute went to Home Depot. Guy named LJ jumped in and took me to what I needed and was explained the options. Super proactive and helpful. The guy running the self-checkout was really friendly as well. I don't expected a ton at close from a place because there's a lot to do, but that was great even for just a normal time. Appreciate y'all!
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April 2022 by Cm D.
We ordered a chainsaw in store to have it delivered to our home. While ordering the chainsaw, it was ringing us at the incorrect price. It took them three employees and 45 minutes to figure out how to correct the price. Then, when we noticed the chainsaw had not been delivered by the expected delivery date, we immediately contacted the store. They informed us that the purchase was cancelled. We had not canceled it. They said we should see a refund in 3-5 days. Five days later, no refund. I contacted the store and they put me on hold for at least an hour with no resolution. Then i reached out to the 1800 customer support line nd ended up on the phone for another hour and a half. I was told that my order was combined with another order that paid in cash. Therefore, I had to physically go into the store for the refund. That same night we went to the store for our refund. Two employees were having trouble processing our refund, therefore we decided to walk the store and let them figure it out. An hour of wandering the store we cane back to the support desk and was told that IT was working on the issue and to come back later. A day later we called the store and they still have no resolution. At this point we have spend over 4 hours trying to get our refund. We cannot continue to keep following up, getting stuck on hold, and taking countless hours out of our workday to chase down the refund we re entitled to. We will no longer be Home Depot customers. Absolutely asinine.
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April 2022 by Amberlea Davis
Visited Friday We paid for our grill and went to customer service to have it delivered. Laangela was the young lady we had the pleasure of meeting. She didn’t quite know how to set it up but she didn’t give up. She kept working diligently until she figured it out. Apologizing often. The manager said she was new. This type of customer service is very hard to find these days. I am grateful to have such a pleasurable experience. Thanks Home Depot for making such a wise decision to hire her. She is valuable to your company and should be recognized.
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April 2022 by Ash Dash
Home Depot is owned by a racist white guy. Not sure if his family is racist but he is a super racist against any race that’s not white. Therefore I WONT be giving any Home Depot any of my money. Neither will my family and friends.
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October 2021 by Caitlin Crane
After waiting for 4 hours today we didn't receive our washer and dryer because they decided to stop doing deliveries for the day. Not sure at what time they decided this, but it would have been nice to get a heads up about it.
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August 2021 by Brent Gingerich
Wouldn’t sell Halloween despite having it in stock. Told to come back in two days. Reason given was ebay scalpers. I’m not sure why two days makes a difference but here we are.
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August 2021 by Dale Anne M.
I ordered French Doors for my house back in May. I sat for 2 hours in front of a guy working on his computer before he acknowledged me. I was given an outrageous price but had to replace sliding doors that were broken. I needed them by July 4th and was promised I would have them by the end of June. I called numerous times but no one ever called me back. I went to the store a few days before the holiday weekend and was told they had arrived damaged a week before. No one called me! The guy I was talking to then proceeded to work on his computer for 30 minutes while I waited. He said he had reordered them and they would arrive August 9th. I still don't have my doors and I have made 2 payments. The doors cost 3,550 while my neighbor got the same doors for 1800 two years ago. The absolute worst customer service ever. I will never order anything from them again.
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May 2021 by Philip Lewis
I was able to get some pertinent information on a specific type of bush
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April 2021 by B.R. PARKER
LOVED ALL THE PLANTS BUT ONLY GOT 2 BUSHES BUT WANTED MORE
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February 2021 by Charlie C.
I wish Home Depot would come to Hot Springs. They are head and shoulders above Lowe's or perhaps Lowe's just needs competion to get them off their behinds.
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January 2021 by Nick Moore
I found out today that the security cameras don’t work