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October 2023 by Jonathan Ball
I quit coming here several years ago but tried to come back recently because they are nearby. Same issues. Unreliable service and scheduling, breaking lug bolts and saying it was that way when they found it. Don’t go here unless you do not have a choice.
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September 2023 by Daniel Ashton
This location is a complete joke. The older gentleman up front is beyond unprofessional. I booked an online appointment for today September 1st @4PM, for a simple oil change. I get to the desk and the gentleman proceeds to try to tell me he doesn’t have my appointment and I must’ve booked the wrong location yet I have the confirmation form my email right her on my phone to show him. He states “oh well I didn’t get it” doesn’t matter I have that and the confirmation #. And then proceeds to tell me that they don’t do services or work on vehicles 4PM or after. I then ask him then why would your website allow you to book services online for that if you don’t offer that. He states “well that’s a good question” I replied “it sure is and being the manager you should know the answer to it”. He states it’s also a holiday week anyhow. I told him sir no it’s not, today is Friday the holiday is next Monday so no it’s not a Holiday today. He loudly said “WELL I CANT DO YOUR OIL CHANGE TODAY”. I don’t recommend anyone to go here as this was my first time coming here as I work downtown and this was my first impression with them. If I would’ve known this was the unprofessionalism I was going to receive or I’d have to wait another week to get my oil changed I would have booked or took my car elsewhere and got the services and customer services rendered. If you want your time waisted and to not get your vehicle serviced this is the place for you. The even crazier part about this entire ordeal is that a lady walked in front of me 5 minutes prior to me and got waited on for a flat repair and her vehicle pulled into the bay for that with no problems. So, if you encounter a older gentleman with dark hair at the counter, he is quite the employee and oh so professional. “Sarcasm”
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September 2023 by Paul Maitland-McKinley
I've been going here since I was first stationed in Little Rock a few years back. I come here knowing they will always give me a straightforward answer and a very reasonable price. Mike is especially a great guy to work with, and I'd trust him and his guys with any car I own. I recommend this place to anyone I'm close with.
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September 2023 by the_living_is_ ez
I had scheduled an oil change August 31st at 10:00 a.m. I had priced the oil change on Goodyear's website which was 79.99 what's 15.00 off for 64.99. When I arrived the man at the counter said i had to use an 84.99 service plus extra for a 6th qt and with a discount it'd be 96.00 plus tax. I asked why the website didn't indicatethat even when I entered my vin like he did and he said it was done 3rd party and what did I want to do, do the oil change or not. When I told him I would do it myself he berated me saying fine we got a lot of oil changes today we'll do plenty of others. I have never seen somebody so rude and such a j*** to a customer
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May 2023 by Jack Barron
Thank you Mike and Goodyear Tire in Downtown Little Rock, AR. You a great job patching my tire that had a nail.Thank you and will recommend you to all my friends, family and coworkers.
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April 2023 by Lavale W.
Sold me a lemon an tried to garnish my wages after I returned the car after I only drove it 3 weeks
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April 2023 by Lorenzo R.
I got my tires changed really quick, and the team was very professional. Well situated when you live in Little Rock.
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April 2023 by Matt Merves
Michael and his team were incredible. They helped me out in a timely fashion and were beyond kind. Highly recommend this place!
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March 2023 by Bob Yanko
Traveling through Little Rock Arkansas and cut my tire with debris on highway. It was Friday 2 hours before closing , they were booked solid and Mike said he would do his best to get me done my closing time. And he did, also fair price no price gouging. Thank you so much Mike and Steve. God bless always. Not what I expected but what I got. Decent people do exist in this world.
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February 2023 by Lucas Leamon
Great customer service and the quickest tire and alignment jobs I have seen. They even saved me about 400 bucks because of the skill the mechanics have in working with difficult cars. Will do business with again.
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October 2022 by Maria Everett
I highly recommend Goodyear Tire on Broadway for your everyday needs as well as emergency needs. Michael Starr was so very accommodating with taking care of my tire emergency. Thank you for helping me keep my appointment with local educators.
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September 2022 by Aaron Winchester
I was in a bind getting a tire as I had issues on the interstate that morning out of my home town. Checked several downtown Little Rock options with no luck. Thinking I was stranded and would have to get a hotel, I checked with Goodyear on S Broadway less than an hour before their closing. Michael Starr said not to worry and they got to it quick. I was in and out in less than 30 minutes. Thank you to the technicians Wesley and John for getting me taken care of. I was near panic mode thinking I was stuck. Highly recommend if in a jam. They also had a few minutes to spare before close!
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August 2022 by LaDyZiNaDa
I never had service with this shop before. I decided to stop there for brakes service. The General Manager told me to ensure to bring it back into the buisness by a.m next day. I did. He worked out a great deal based on coupons and his customer service was the best I witnessed in any of the other car repair shops I have taken my car to. He was kind, very curteous, and considerate of customers needs. I asked for coffee, I got it. I asked for My car was done in the amount of time he told me at the beginning of the day. He said he been with Goodyear over 35 years. I was impressed he still cared for customers at that level after so many years in the buisness. I really liked his service, his buisness deals and how he got my final bill to be lower than what was estimated at the beginning of the day at the time I picked up my car.I will always go back for tire or brake services at this location.
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August 2022 by Monte Harrison
Upselling has gotten ridiculous. I can change my own air filters including the cabin air filter, and I do NOT need my A/C ducts cleaned out, thank you very much.
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July 2022 by Caity Hatchett
I thought I just needed to get my tires balanced, but it turns out my drive shift needed to be replaced. I dropped my car off on a Thursday afternoon and it was ready by noon the next day! They have super experienced mechanics and great customer service!!
