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February 2024 by Anthony Jones
My car has been here for about a month, and it was important that it was finished by the time I moved to a different state 800 miles away. I was told repeatedly that it’s almost done, that it’s in line for paint and should be in that evening or next morning, that it should be done by the day I had to move worst case scenario. Now I’m told it may be another week. So my only option is to rent a car to move and then to have my car shipped once finished. Definitely not ideal and very frustrating as I was led to believe they were dedicated to getting this done before then to save me thousands. They are nice people to talk to, but overall, because of this timing, it’s not been the greatest experience and has put me into debt. It’s been very disappointing when I felt like they were on my side.
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February 2024 by Michael Outlaw
Very nice people with a great wilingness to help.
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December 2023 by Scott Fikes
These guys are good. Car was hit by a deer. Took in and had estimate done. Everyone was very professional and courteous. Car ended up having additional damage which extended repair time. They ended up completing our repair a week before it was the estimated fix date which saved us on rental car charges. They communicated the status throughout the entire process which was nice.
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November 2023 by Jermeka Marks
My car was towed here August 9, 2023 after an unfortunate accident. My car sat here for a full month before they even attempted to look and see what needed to be fixed. I have been to this establishment more times than I can count inquiring about when my car would be finished. Finally in Mid September they slapped the completion date of October 13 on my car and guess what? My car still is not done. I attempt to call and they never answer the phone forcing me to have to drive there. I am extremely pissed about my vehicle and guess what here it is October 25 and my car still isn't done nor have I received an update.
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November 2023 by Karimah Smith
So I took my car to Gwatney because it was one of the trusted shops with my insurance. So I took to the location on Markham. When I got my car back my alignment was off. Had to take it back, when I got the second time I noticed t my registration and my insurance cards were missing. So I left town for business and went to go air up my tire from my jump pack that I had in trunk, only to notice it is no longer there. I cannot stand a thief. I will be going to the shop when I get back in town and reporting it to my insurance.
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September 2023 by Darcie W
My past experiences with this shop were fine, but yesterday I dropped my car off at 8am. I was told by the manager that someone would call me in 30-45 minutes with an estimate. I waited four hours then called them. The man I spoke to then said Geico has 24 hours to approve a claim so I wouldn't hear from them until then. So why did he originally say 30-45 minutes? I got an email from Geico with the estimate at 2:30 but they shop still never called me. I need to know what work the estimate includes and get an estimated date of completion. Their lack of communication is very frustrating and shows me how little they value my business.Service: Body & Trim
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July 2023 by Cole Dwyer
They did a great job on my car but what really stood out to me was the customer service. Everyone there was extremely friendly and the communication was as clear as could be. They told me everything they were doing and everything I needed to do on my end. Extremely helpful, especially for someone like me who's not much of a car person.
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July 2023 by Faye Jenkins
Michael is amazing! We called needing help with our 2010 Mercedes and he was so kind so helpful and was able to point us in the right direction. Thank you again
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July 2023 by Darron Harris
They did very quick and professional work on my truck I am very satisfied
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June 2023 by Kimberly Allen
After driving A hour for estimate, they had no record of my name. Made me wait 20 minutes still nothing! Definitely bad service!!! Don’t waste your time! Front desk worker kept her eyes on us like we were theifs!!Service: Body & Trim
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May 2023 by Erica Mcintire
They did excellence job getting our vehicles fix
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April 2023 by Darrin Lagrone
Stay Far Away! I took my Audi A5 convertible to get an estimate for the back bumper. The convertible top contained no problems whatsoever, but when I picked it up, the top was inoperative/wouldn't work. They basically told me to get lost.Service: Body & Trim
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March 2023 by Kandis Bey
After my car was sideswiped & my sideview mirror was destroyed, the gents at Gwatney Collision West made her look brand new again!! Service was great & they kept me updated through the entire process. I even noticed a piece from the door was missing after I picked it up but they took care of it immediately!! I definitely recommend them!Service: Body & Trim
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November 2022 by Marshall
Staff and owner are out to take advantage of you. Do not bring your car here if you cannot be assertive or do not know anything about body repair. Out for a profit only, will make any job as expensive as possible. I have experienced dishonest pricing, unnecessary parts orders and repairs, and outright lies on the part of the owner. Friends in the business have also reported borderline criminal practices such as claiming a vehicle cannot be repaired and attempting to convince the owner into letting them keep they vehicle for a pittance.Services: Auto detailing
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November 2022 by Bee
Absolutely perfect!! I'm so pleased with my car repair and the customer service was fantastic. Thank you Mike!!
