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March 2024 by Steph B
I loved that there was a security team watching the parking lot all night and the front doors were locked in the evening, requiring you to be buzzed in to enter. Staff was also very friendly and helpful. The hotel restaurant was also great - friendly, good service, good prices and tasty food. Pet friendly policy was also a major plus. Easy access to the interstate and downtown. Very pleased with this hotel!
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February 2024 by Sam Clay
Great location in downtown and steal of a deal!
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February 2024 by Lynda & Jerry Jones
Room was clean and staff was very friendly and helpful.
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January 2024 by Cristina Ortiz
My recent stay at this Holiday Inn had its ups and downs. On the positive side, both the hotel and my room were clean and pleasant, living up to the brand's standards in terms of cleanliness and comfort. However, I faced a significant issue with noise as my room was close to the street, which affected the peacefulness of my stay.Another point of disappointment came with the pricing. I was taken aback by the cost of $160 plus taxes for a standard room, which was notably higher than what I anticipated based on my research. I advise potential guests to call ahead and confirm the prices to avoid any surprises upon arrival.Lastly, unlike my experiences at other Holiday Inn locations, this hotel charged an additional $10 per person for the continental breakfast, which is typically complimentary at other branches. This added expense for a basic amenity was a letdown.In summary, while the hotel maintains good standards in cleanliness and overall quality, the noise issue, unexpected room rates, and additional charges for breakfast were drawbacks that impacted my overall experience.
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January 2024 by Jay Ferguson
Excellent rooms. Very nice hotel. Good restaurant. Area is not very good. Don't walk the local area. Take an uber or taxi.
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January 2024 by Vanetza Vigroux
Great overnight hotel, we were passing through with our dog and it was such a relieve to find a comfortable hotel on the way.Room was clean and updated, it’s all you need to rest!My dog was welcomed for a refundable deposit + 35$ fee (if you are a member). we had a nice night to get our energy back and continue with our travels.Friendly staff and as others mention, there’s a covered parking underground which comes to be really useful with snow or bad weather.Thank you so much for accepting our multi-species family! ?? ??♂️Rooms: Modern rooms, bathroom has LED mirror .Walkability: Neighborhood behind the hotel, there’s a big park near the hotel for my dog to have a restroom brake and run a little.Food & drinks: Breakfast is not included unless they give you coupon.Breakfast price is 10$ ( as of today)
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January 2024 by Jeremy Medlin
I travel to Little rock one to twice a month for work. As a Platinum member I made a reservation at this IHG hotel (3rd stay) for a specific room for 3 nights over a month before my stay date. I fly in late on Delta and during my check in I am told the room I had reserved was given away. So I stayed the night in a 2 queen room (only room left) and checked out the next morning to another hotel. I am not sure how you make a reservation and then not have the room when you show up. I have canceled my future reservations with this Hotel because I have no confidence they we will honor the reservation.Update: From the reply from the owner, these rooms were reserved over a month ago when you had plenty of rooms. So how did my reservation get bumped? Why was the last person who reserved a similar room not bumped? Why was it not communicated to me that my room was not not available after over a month planning via email or even IHG? This just amplifies the complete loss of confidence in this manager. As an IHG Platinum member I will working on Hilton rewards going forward.
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January 2024 by Chuck Scheller
Been here twice because I like to drive across the country to see my family. This hotel is perfectly right off the interstate for an overnight stay. Rooms have always been clean, the parking is convenient with the underground garage, and it’s been a pleasant stay both times. Really want to stay here longer to explore around Little Rock sometime.
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December 2023 by Tom
Front desk service makes up for all the other lacking issues. Very easy access from the airport. Underground parking is available for those bad weather days. Not a whole lot around in regards to walking distance for food, so the location is rated a bit low. Overall, it is a good place to stay for small and large groups. Housekeeping can use some training. I would rate the front desk staff to be in the top 5 in all the IHG properties that I have stayed over the years - keep up with the good work & kudos to the management for hiring & maintaining a good crew. Review completed after 2 stays.
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December 2023 by Kevin Pastrana
Perfect location, Access to scooter rentals. Free Underground parking always had availability. Key-card stopped working after first day but got that fixed at front desk. If you booked with a third party the check-in process takes a while. There's an in-house restaurant and bar which is convenient.
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December 2023 by Kym S.
Five stars for the amazing customer service you receive here. The hotel has been remodeled. There is underground parking that is free. And a large just resurfaced above ground parking lot. There's an on-site restaurant and bar. A large conference room and a very adequate lobby. The staff here is beyond excellent. They go out of their way and to get you anything and everything that you need. They truly treat you like family here. I had mail and packages delivered to the front desk. They were very expedient and notifying me. Can't express how much I love little rock. Very unanticipated I will definitely be back. And this hotel is very reasonably priced and perfectly located.
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December 2023 by Matthew Standland
I have no complaints so far. The room is great and there is very good access to the highway and airport. Very courteous staff in my experience.
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November 2023 by Lou Emberson
Greeted by a very friendly person who pulled up my reservation and addressed me by my name. I needed assistance with a ride to the airport since my flight was very early and prior to shuttle hours. No problem there and I made a reservation w/o delay. Highly recommend.
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November 2023 by Pam Thomas
The location, cleanliness and comfort of this hotel are great.The staff really make this a perfect place to stay. Staff member Darren shuttled us downtown for dinner and picked us up as did CeCe and they were both great! Darren is very dedicated to his job and was always seen vacuuming, cleaning up or working away. The front desk Anthony and Orlando worked non-stop serving guests and were also so friendly and helpful. Shannon at the bar was efficient, professional and friendly. The entire decision we chose to stay here was because of Sierra, from the sales team. She is very responsive, friendly, knowledgeable and professional. We will definitely be back.
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November 2023 by Jaime Figueroa
The amenities were great. But the gym needs a few more weights. It still has the same amount of weights as last year. Another 35 lb dumbbell would complete the pair and a set of 55 or 60s would complete the rack. We come here for business a lot and use the gym quite a bit...
