-
February 2023 by Helen Parlow
Great store for home items, even outdoor furniture. Lots of pillows and lamps, for sure.
-
August 2021 by Cat Ma
Awesome service.....brought a firm mattress hope I sleep good tonight
-
April 2021 by Royalty shine
I purchased a couch set in October of 2020 and had to wait until February 2021to get my set. February has came and gone and i still dont have my furniture. I have asked for a refund and have to wait 30days. Now is has been more than 30 days and i still dont have my refund.?
-
March 2021 by Kendaydria Watkins
This is one of the worse experiences I have ever had! I purchased a living room and bedroom set Feb.6 and was given the run around for over a month. To get a full refund takes a month but they do offer store credit so I decided to go back to the store and change my whole order, I did not receive my furniture until March 20 which is RIDICULOUS! I also paid for the furniture to be delivered the manager did not tell me that the delivery and installation was two different prices, when the delivery man arrived he told me that it would be extra for him to set my furniture up. If you need furniture DO NOT come to this place.
-
March 2021 by Kiara Sibounheuang
GREAT EXPERIENCE, WITH EVEN BETTER PRICES!! I DEFINITELY WILL BE VISITING AGAIN AND REFERRING PEOPLE TO CHECK THEM OUT!!
-
October 2020 by Angela Gibson
This place is horrible to say the least. Ordered a bed from them, called them two weeks later and was told it was back ordered for two months. Received a call just yesterday saying it was there. I opted to pick it up, rented a U-Haul got there to find out it was just the headboard and not the entire bed. The so called manager said that is how the order was placed...um, no it was not! I took possession of the headboard and asked when will I get the rest of the bed, was told I would have to pay an additional $200 plus after I’m already being charged for the entire bed. Also was told there is no hardware to put the headboard together and would have to purchase it from Home Depot or Lowe’s. He did not know what he was talking about...the hardware is included! Worse experience ever and will NEVER buy anything from there again, not even a rug!! ??
-
October 2020 by Terence Bradford
When I first came to the location here in Little Rock I was greeted nicely and given amazing service but it was all a lie. I chose my furniture and they told me that furniture wouldn’t ship until I paid most if not all of it off which is definitely understandable. I come in maybe under a month later after receiving a call that my furniture wouldn’t be here until mid January of 2021. That’s unacceptable!!! So I come up to the store because they told me I could choose something else, cool. I get to the store and they literally have nothing on hand and everything is apparently on back order WOW!!! So the rep Solomon tells me that he would call the sister locations with my preferences and give me a call and text me pictures the next day. That clearly didn’t happen. I had to call and find out that he “apparently called” and they didn’t have anything that I wanted but that some new things might be in within the next few weeks. First problem is that he lied and never called or texted me and second why would it be ok for a customer to have to wait weeks on the possibility that something will come in. On top of that when they can’t meet there customers needs like their satisfaction guarantee says they give you the option to fill out a refund request form and they make sure you understand that it’s just a request meaning that if they decide your reason for the refund isn’t valid under their terms then they can deny it and you will just have to pick something they have or wait a long period of time for what you want. I will NEVER shop here and I highly recommend the same for anyone who reads this review.
-
October 2020 by Tina Mullen
I purchased a chest of drawers. Got it home and out of the box and it’s severely damaged. Three of the 5 drawers are busted. Scratch marks on two sides. Back is broken. I called HD Outlets and told them they sold me a broken chest of drawers and sent them pictures of all the damage. They refuse to replace it. They will not give me my money back or exchange it. They are making me fill out a warranty claim which does not make any sense seeing that I’m not the one that damaged it! Im thinking about small claims court.
-
October 2020 by Gretta Gretta.gonzalez
We are very Please with this wonderful Young man
-
October 2020 by Demitra Harris
This is an awesome store thanks to Kenneth. He provided excellent customer service and any problems that arose, he handled them head on. I recommend anyone to shop here and if you do, be sure to ask for Kenneth. He was knowledgeable, honest, and hard working. I will be definitely be back to purchase more furniture again........My furniture was broken in six months to a year. Spent over $5000
-
October 2020 by Meredith Camille Mack
Very professional customer service. Everyone is so patient and friendly. I love the twin sleigh bed I bought. Even though COVID delayed my delivery they kept me updated and when they finally were able to give me a set delivery date it still came a few days earlier. I would definitely shop there again.
-
July 2020 by JoAnn McFee
The young man that works the front is very polite and takes him time helping so that you don't feel like you r being rushed LOVE this store my 2nd time around .
-
March 2020 by Freda Glover
A great place to get nice furniture wish the place was not in a corner l nearly passed but all in all a great place to shop at will come again
-
November 2019 by Andrew W.
Never in all of my days of shopping have I ever seen such ignorance place to buy an employee by management that Amy to go into a store and get ready to have the manager him and hard about nothing swearing because I have never seen such a display and all of my days I get the store I get the store no class I would never shop there again but I do want back my money back
-
September 2019 by Rietta Smith
I loved their customer service ! As soon as I walked in I was welcomed by Tiger . She is the most sweetest person ever . She engaged with me and didn’t just let me walked and look puzzled . Nick was AWESOME! He gave me one heck of a deal and it was deal I couldn’t pass up . We did the credit thing and I was denied but he took the steps to call and get it approved. This team here is so Awesome! Go see them.