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December 2023 by Kierra Stokes
Still bad customer service! The short guy with the super long blondish girlish hair there was extremely rude! Will never come back and will tell everyone to go somewhere else , he needs to learn how to treat his customers
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August 2022 by Justin Lee
Alot of shoes to choose from, alot of employees for help.
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March 2021 by Sylvia Cortez
Rude!! Went on Thursday afternoon and the woman was straight mean, said I don’t need to see the shoe PUT IT BACK! Then she brought out the wrong size and acorns me and says I picked up the big shoe which I did not the display had an even bigger pair out! Didn’t make my intended purchase!
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October 2020 by Alex Waddle-Murphy
Worst customer service. I wasn’t acknowledged. Held a shoe for a good five minutes. Finally sat down and I was asked if I needed something. Obviously. the check out was rude everything was rude. There were four people working two customers and I was one of them. Someone needs to be addressed. I’m real tempted to return my purchase. But I’m too damn tired.
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October 2020 by Nic Cia
Elysa was very helpful and she helped me find the right show I will definitely be coming back because of her !!!
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June 2019 by Megan I.
I tried buying $150 pair of boots here, the sales guy said I couldn't try on a smaller size because it was pointless, it was the same size I had tried on. I bought the shoes anyway, tried them on a few more times and returned them. The girl sales associate was not helpful at all and just said deal with too tight shoes. She sent me next door to the other Journeys. That guy was more helpful and offered to special order the right size for me. I checked my receipt when I left and he had ordered the exact same size I returned: a 10. I called immediately and asked him to check to see if he had gotten a size 10 or 9 for me like I had asked for. He didn't take the time to check and said it'll come in as a 9, don't worry. Well it came in as a 10. Their service is terrible and they don't listen to customers requests. They are very hesitant to bring you sizes to try on despite the fact that I was going to spend hundreds of dollars.