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January 2024 by Gilbert Navarro
First time in this store. Everything was easy to find.
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November 2023 by dotty Ag
Went in to the deli they played around. Fix my food, stop to go put up some meat, left my food sitting on scale, then the girls said I got to go to the bathroom…. They looked straight at me and just kept on staring another lady was trying to get help with the cheese they didn’t help her either ! Wasted my lunch break!
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March 2023 by Dalton Alexander
Went to return an unused item within a 3 day period. The produce manager was extremely rude. Arguing consistently how it’s my fault for “storing it improperly”. Claiming she is a produce manager and knows more than I. But I am calm. After yelling, she eventually walks off angrily, throwing her hand in the air, “give them a gift card I don’t care”. At least I got my $6 back in the form of a Kroger card instead of my bank/cash…
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March 2023 by Karen O.
WORST grocery store in LR. I had to Check out and Sack my $165.00 worth of groceries.... 1/2 self check out lines closed and ONE check out line open. Long lines everywhere. Truly this store needs to close. It feels dirty and boxes everywhere. And on top of that with a very few exceptions ( Corey, Clifford, Micheal) the Employees are rude. NEVER GOING BACK! Go to KROGER on Hwy 10. A true grocery store. It's amazing the difference!
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January 2023 by Taylor Huff
The store is great! But I will not be returning to shop here. Nita has been insanely rude to not only me, but to every person she has a chance to be rude to. I've watched her work and she doesn't care if you're six years old or eighty years old, she's going to talk down to you. It's absolutely ridiculous that she still has a position at this store. It's so sad when no one wants to work so you have to resort to keeping people like Nita in store.
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December 2022 by Lanaia Duncan
Do not place a pick up order. I placed a picked up at 8:00 am to be pick up by 6:00 pm. I get a call at 5:00 pm saying it’s going to take a little longer because they’re backed up from orders earlier that day. Then 3 hours go by and they call me saying could I come the next day. Then I arrive the next day and only get 3 items because they couldn’t pull my order from the day before. Poor customer service I highly recommend you just to go in the store and shop for yourself.
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December 2022 by La’Naia Duncan
Do not place a pick up order. I placed a picked up at 8:00 am to be pick up by 6:00 pm. I get a call at 5:00 pm saying it’s going to take a little longer because they’re backed up from orders earlier that day. Then 3 hours go by and they call me saying could I come the next day. Then I arrive the next day and only get 3 items because they couldn’t pull my order from the day before. Poor customer service I highly recommend you just to go in the store and shop for yourself.
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November 2022 by Matt Nixon
I'm still trying to figure out why Kroger thinks having all of these self check out lines is a good idea. There isn't enough room for everyone that is waiting to use them. I guess they like temporary walls.
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October 2022 by Susan Hastings
Can you give zero stars? Shelves half empty most days and it smells like soured, putrid milk every time you walk through the front door!! No idea how this store stays operational.
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September 2022 by KOG
Spent 2 hours waiting for a pickup about 5 days ago. Opened my eggs today to find 7 eggs cracked and leaking.
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September 2022 by Shay T.
The Kroger on Rodney Parham is Horrible! I have been going here for years on and off and it's getting worse by the year. At the self-check-out, you have to watch out for this lady that is very tall, lighter complexion with grey hair. She has a very strong personality. She is the Mall Cop of Kroger's. She is always thinking everyone is stealing and she loves to order you around loudly. She does not have real communication skills unless she is having a great day! I have witnessed people arguing with her and she her flustered all the time. I am a Army Veteran and try to keep my cool. Just today I had an item at the bottom of my cart that I scanned last, but it was too big for a bag. She walks behind me and asks, " You didn't forget your paper towels did you." and I told her, "No, ma'am I already scanned those." Don't you know she asked to see my receipt. I gave her my receipt for no further drama but if she would have been paying attention, rather than running her mouth she would have saw I scanned it without trying to accuse me of stealing. There is also a lady at the checkout line of Asian descent that is very rude to black women. I have witnessed on two separate occasions of women putting her in her place for being rude. I also have been in her line with a full buggy and because she didn't want to check me out, she was slinging and tossing my food across the belt. I let her know that it was uncalled for and rude. Management is a joke here as well. They need workers bad and because they have to keep what they have nothing is ever done. I avoid them at all costs, but whenever I can't find certain noodles or pizzas for my daughter I have to go inside. I will only use the new machines with the conveyor belt to further avoid all human interaction.
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July 2022 by Stephen Lipsmeyer
Went to Kroger just and hour ago. As I'm finished checking out an paying I ask the woman on the register if they are hiring and a rude co worker having no business along with 3 or 4 others standing around her doing nothing. This man speaks before she can even answer nodding his head "nuh uh nuh uh" rudely. Especially when there's hiring ads on indeed. Some workers there need to be replaced.
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June 2022 by Suzie Joiner
I was in town for my aunt’s 85th birthday and Deeann (I think that’s her name) was absolutely wonderful. She helped me pick out the PERFECT flowers for my aunt. I was so glad someone was working in floral to assist me. My aunt loved them!
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June 2022 by Shelva D. Spraglin
They have the best watermelon ?
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May 2022 by Michael Brechlin
Placed an order for pickup. Arrived to pick up and was told the employees who do pickup had left for the day. Showed up the next day to pick up my order. Employee couldn't find it. Also could not find a manager. Employee tried to pass off a different product instead of the one I ordered. Employee claimed the national office had to cancel the order. National office said only the store can cancel an order, and called the store to take care of it. Watch out for this store.