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February 2024 by David W.
I don't think I've ever been anywhere that the employees could not care less about customer service. They are quite friendly...with each other. Very talkative with each other but could not be bothered by someone who actually needs assistance. To be fair: Walmart is no better.
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February 2024 by Christopher Nunez
Last three times I went to get sushi there was no chop sticks out. Every time I ask the sushi chef for chop sticks, he is obviously inconvenienced to get me chop sticks.
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February 2024 by L W
Why do they sell clothes if you can't try them on before buying?? I wanted to try on some jeans, but the dressing rooms were blocked again. . . . so I left.Not enough employees??Thefts?Not enough security?Then stop selling clothes.Put something else where the clothes are.... maybe home furnishings .... like lamps, decor pillows, small furniture etc.... like they had several years ago.
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February 2024 by Gerard Viegas
Good place to shop for groceries. I hope they will fix the parking lot that is full of holes for more than a year. It would not only make the trip more pleasant, but increase the life of their shopping carts that also move along the very wobbly lot:-(
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February 2024 by Meranda Schlaver
Store shelves and produce for many weeks are constantly empty. I have never been to a kroger when the shelves are completely empty with no restock. Never seen anything like this. Costco is always stocked so end up there as this kroger is just terrible and low or empty on stock they need to do something about this.
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February 2024 by Zack Rowan
My only complaint is the self check card readers, 90+% of the time they give me bad chip error messages for my debit card multiple times before it finally works. Not just today but virtually every time I go to this Kroger store. In no other store including their competitors has this ever happened. Very frustrating to say the least.
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January 2024 by Brett Howard
Not enough employees. Kroger would rather make more profit than keep their customers happy.
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January 2024 by L Mason
Good employees, clean store. Crowded at times but still a well ran store
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January 2024 by Kim M
Good selection, clean store and good sales
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December 2023 by MaryAnne Campbell
Kroger pick up is Easy!! Thanks for your exceptional customer service today!
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December 2023 by goho
favorite Kroger in central Arkansas great produce actually has people to check you out. Which is preferred whenever possible, since self checkout puts the liability on you! Anyway great store 10/10 would recommend.
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December 2023 by Susan Tamo
At Krogers on Chenal December 14 at 10:00.Grandson had to use the restroom. Went to the family bathroom. So dirty. Floors sticky. Commode was terrible. Went to the ladies restroom hoping for cleaner conditions. Just as bad.So sad that my neighborhood Krogers is so dirty now.Worst of all. Needed to use coupons, get gift cards, and had a basketful of items. So I went to the check out line with a checker to help me.On actual checker. 5 people in line.Still waited as I had my grandson with me and did not feel comfortable with self check.When the groceries were checked there was no sacker. The teller sacked three bags. I finished paying and went to help with sacking. The teller then stopped sacking my groceries and started checking out the next person! I was afraid our groceries would get mixed up. The next customer told the teller that very thing. This teller looked disgusted and reluctantly helped me finish. I had over $350 in groceries. Went to talk to manager. The two ladies at the desk just ignored me, talking to each other. Left the store.Called Chenal store 3 times to ask for a manager as I had a grandson who needed to eat and nap, and was put on wait. Then the phone hung up all three times on me.Got on the website and asked for a corporate number. I have called twice and no one will pick up to talk to me.I hate that Krogers is treating their patrons this way. This was my store, even for pharmacy. I guess I will drive further for actual service from some one who cares and want my business.
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December 2023 by Tammy Robison
As I was approaching the door a man came up and closed it so that I could not get in. It was 6:30 pm and the sign on the door said that door closes at 8:30 pm. It was very rude and I left, theres to many other places to shop.
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December 2023 by Jackie Belk Boykin
I came here to get some fried chicken. When I got to the counter, I noticed there was no rotisserie chicken or fried chicken displayed. When I asked the guy behind the counter about the chicken, he informed me that the cook had quit. My thoughts were there should be more than one cook employeed at this Kroger.
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November 2023 by Josh Connolly
It's a good place to go and shop, and they carry all the things you might want from a grocery store. It's been recently redone due to severe tornado damage, so it's pretty nice at the moment. That said, it doesn't feel like they took the opportunity to really update the store and make it more modern or make some changes that make coming in and out easier without all getting jammed up at the one double door that is for people to come and go as well as carts to be brought in. But that's not a huge deal. Otherwise, seemed fine.
