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February 2023 by Karen Henery
If I could review below one star I would. We purchased a Stearns and Foster -Hurston pillow top mattress at the end of August 2022. The salesperson did a great job of promoting the quality of the mattress and how much personal enjoyment had been experienced as an owner of that brand. SOLD!! Five months later we started feeling the effects of body impressions (MK language) in the mattress and wondering if this was a defective mattress or some other issue (neither of us is obese). After many pictures, phone calls, double-speak, condescension from Mattress King they are still maintaining that a warranty claim will not be approved. I complained through the BBB and gave them ample opportunity to respond before writing this review. Their solution was to rotate the mattress which we have done. Starting to feel lumpy now on the other end. So I guess we will keep rotating until the lumps are deep enough for them to respond. I am documenting everything with dates and pictures so maybe they will finally at least inspect their product. I am very disappointed and dissatisfied with the response from Mattress King because the mattress was not cheap it just feels cheap after not even 6 months usage. If you still want to purchase a mattress from MK please be sure to ask for a copy of their warranty claim form before you leave the store. We never received it prior to today in the BBB complaint process. I received an “I’m sorry” with regard to never receiving the full warranty information and disclosures. Even when I called the store twice no one offered up that paperwork. My reaction to that is they do not want the consumer to exercise the warranty or they don’t care. They focus on the mattress tag remaining intact and that is it. Be informed and aware of your rights!
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January 2023 by Mark W
Couldn't have been better.Sarah helped us to find what we could afford, and was extremely pleasant and professional.Jason was brilliant on the delivery end of the spectrum.Couldn't recommend them more highly
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February 2022 by Recon One
Beware that they don’t allow you to trade backwards with the 90 day comfort policy. We bought a temper pedic pro adapt mattress and discovered that the mattress feels hot. Drove in to the store today to check our options about maybe going with a pillow top so we wouldn’t be hot, but was told that they don’t allow you to trade backwards because they will not refund any money and therefore I would lose that money. Sounds like the higher the price tag, the more they make. The sales person should have been up front about that point when we were shopping and before we spent $3900 on a mattress that feels hot. We were not told about the “backwards “ trade but was told today that it is posted somewhere in the store.
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October 2021 by Jessie Hall
Before going to Mattress King I stopped at Matress firm across the street. The guy in there was like a robot and didn't listen to my needs. Every bed he showed me was over 2,000$ for just the mattress. So I left and went to Matress King. Sarah is the best. She explains how the beds are made, what the best comfort for the way you sleep and takes into account if you have another person sleeping with you. Helped me stay within my budget but still get great comfort. I recommend Matress King over all of the other matress places out there.
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January 2021 by Scott Ashcraft
Fantastic salespeople! Donnie and Sara are two of the nicest, most professional people I've ever dealt with. Both helped me get out of a bind that I had gotten myself in, I really do appreciate them. Very knowledgeable about their products, and told me to be patient while purchasing any new Mattress they didn't rush me, and both were patient with me. I now call them friends, I would absolutely recommend stopping by to see them!
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May 2020 by BEYBLADEGAMER 727
I am buying mattress from Jay as I write this review. Amazing person, very knowledgeable and willing to give you time to satisfactorily make a decision. Amazing experience. After we penned the deal I still went and shopped couple more places and as he predicted I came back and purchased. Thanks Jay
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January 2020 by Shamra Mounsey
I recently purchased a mattress set and worked with Donnie. He was very knowledgeable and professional. He shared a range of options to meet my needs, at various price points. Ultimately, I decided on the mattress he recommended and it was delivered today by Jason. Jason was extremely professional and quickly removed my old bed and set up the new one. I am excited to sleep on the new mattress and look forward to doing business with Donnie, Sarah, and Mattress King again!
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December 2019 by Wanda L. Smalley
Mattress King is very professional and concerned for their customers. I'm glad I had the experience of purchasing a quality mattress and I tell everyone I know to choose Mattress King to shop. God Bless the employees!
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December 2019 by Karen Seale
My salesperson, Sara, is someone from whom I have purchased mattresses before. She was personable, professional, and provided all the information I was seeking. She was helpful in allowing me to choose exactly what I wanted and arranged for the special order and delivery. What's not to love?
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December 2019 by Destiny Jackson
Sarah was very patient and kind! She was knowledgeable about the bed we wanted and she explained all the important facts we needed to know in a way we could understand.
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December 2019 by Karla Fisher
Donnie, Sarah and Jay were all extremely helpful in choosing a good bed for my guest room that was in my price range.
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September 2019 by Lori French
Sarah at the Little Rock store has taken good care of me for many years. I always buy at Mattress King ?
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July 2019 by Glen Polite
Friendly staff & knowledgeable. Needed to upgrade my daughter's queen size bed and I told her my budget , she suggested several mattress which turned out to be extremely comfortable. I have one happy teen. Me and the wife will be returning to upgrade our own mattress
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July 2019 by Joey Cook
Excellent experience with this place! Our salesman, Jay, was very knowledgeable and courteous, He made sure we got a great deal. If you need a mattress I would highly recommend working with Jay at Mattress King!
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March 2019 by Joe St.Clair
Sales person was helpful enough and encouraged me to research before I bought. She knocked 400 off the tag price and told me she would sell me the item for 599. She told me they price match any online price even though they have more overhead than online retailers.
