Metro by T-Mobile has received mixed reviews from its customers. Many have praised the store, particularly highlighting the excellent service provided by the manager, Nikki. Customers describe her as wonderful and professional, emphasizing how quickly she helps them with their needs. One customer mentioned their positive experience at this location compared to another store, expressing a desire to return. However, there are also negative experiences reported, particularly regarding the attitude of another manager described as an older lady with short dreads. A customer felt that her behavior was unprofessional and unhelpful during their visit, leading them to take their business elsewhere. Despite this, the customer later acknowledged the importance of accountability and expressed appreciation for the acknowledgment of their concerns, indicating a willingness to give the store another chance. Overall, Metro by T-Mobile offers a mix of helpful and unhelpful experiences, making it important for potential customers to consider these varying perspectives when deciding where to go for service.
The store on Colonel Glenn is most professional. Young man that manages it is very helpful
September 2024
Nikki goes above and beyond to ensure you get the best deal that Metro has to offer. Always a pleasure to deal with.
July 2024
I love this store. I only go when Nikki is in. She is so wonderful person and gets the job done when needed. She is is also very professional. Please go see her.
