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February 2024 by Ruth Q.
All they carry are New Balance shoes or Redwing shoe wear. This is NOT like the old Tops Shoes. Go to Conway for that.
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December 2023 by Jennifer Lopez
Worst FAMILY owned business I’ve ever worked for. Not so friendly when it comes to sticking up for your employees.
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November 2023 by Regina Stith
On October 28th 2023, my family and I went into the store for the first time ever. I have a special needs grandson and I purchased all his shoes from New Balance. This was the first time in this store, Noone greeted us. Noone asked us did we need help nor try to provide us with any help. We was there for about 5 to 10 minutes with no professional Courtesy at all. This shouldn't happen at any store but it did to my family and I. I will continue online store for my grandson Please address the disheartening issue. Sincerely Regina Stith
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September 2023 by ricardo hernandez
Bought some workboots from Kevin at the redwing store and he was very helpful and knowledgeable about the shoe wear, he showed the different boot styles and helped me find the right fit for me
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August 2023 by M C.
Purchased a pair of new balance shoes for over $150 from this retailer in October 2022. I have not worn them daily, and when I do wear them, it is generally for a stroll of 1/2 mile or less. They developed a hole in the mesh toe area a couple of weeks ago. I went to the New Balance store today to see what they can do, and I was told that the answer is nothing. I asked why, if there are new balance store, they cannot stand behind the new balance products they sell, and was told that they are a franchise. I will not buy from this retailer again. I had worn my last pair of new balance shoes (purchased at Shoe Carnival, who has sales and better prices!), 10 years ago, and they have never developed holes! A pair of new balance I owned before those lasted seven years before being chewed up on my new puppy. I cannot recommend the New Balance store at Little Rock.
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August 2023 by Google user
My son has special needs, and this is one of the FEW places that can fit shoes wide enough to fit over his AFO foot braces. They also have shoe cords to use since he has difficulty trying his shoes. James was my salesman and was very attentive to my needs!!! I even saw that they make custom orthopedic inserts! I will definitely return soon for more shoes!
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August 2023 by Gabrielle Greene and Trey Fennessee
My son has special needs, and this is one of the FEW places that can fit shoes wide enough to fit over his AFO foot braces. They also have shoe cords to use since he has difficulty trying his shoes. James was my salesman and was very attentive to my needs!!! I even saw that they make custom orthopedic inserts! I will definitely return soon for more shoes!
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March 2023 by carmen taylor
I've tried everything but New Balance is the best for my back issues!
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November 2022 by Trucker Otr
I love coming here the folks here have always been helpful in getting or trying find what I want.
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September 2022 by Patricia Burleson
i give this store 5 stars joni helped us out she was awesome
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August 2022 by Tommy Spurlock
I’ve bought three pairs of New Balance shoes from this store and wore them until they wore out.This last visit I was taken care of by Ashley Fitzhugh(manager).I broke my right ankle over a year ago and still have issues.She knew what I needed,1540V3 Rollbar.It’s the most comfortable shoes I’ve worn in a long time.She was so nice along with the staff.I hope when I go back she’s still there.New Balance did right by hiring her.
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May 2022 by Danielle Nelson
I bought shoes about 5 months ago. I alternate my shoes, so they are not worn every day. I paid $140 for the shoes and $40 for the insoles. I'm very disappointed at how fast they tore apart. Even the insoles are ripped up. The service was very pleasant, but the product is not worth the $.
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July 2021 by Jason McQueen
I give 5 stars. Great service and thankful that they were using their rights as American citizens to not wear a mask. Especially being it's come out that is useless to do so.
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April 2021 by Sean Reedy
I was hesitant going here with some of the one star reviews but I figured we could walk out if needed. I am very happy we went, my wife needed help with foot pain from her shoes and the staff was extremely helpful and no pressure
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January 2021 by E Crowell
The quality of the merchandise deserves 5 stars. The quality of service earned 1 star as one sales associate was NOT wearing a mask and the other one knew very little about the product. She asked if we wanted the same shoes we were wearing again and made no effort to inform us about the shoes. I now understand why ordering online and curbside pickup is encouraged. I am very disappointed.
