O'Reilly Auto Parts store #861 on Baseline Road in Little Rock, Arkansas carries a wide selection of parts, tools, and accessories. The store offers many services including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. This location also resurfaces brake rotors and drums and provides a free Loaner Tool program with a refundable deposit. Reviews consistently highlight exceptional and knowledgeable staff who provide great customer service. Employees are described as going above and beyond to help customers. This includes digging into reference manuals to find non-standard parts, calling other stores to locate and hold items for customers, and providing professional and helpful assistance. The store itself is noted as being very clean. A detailed account from a stranded traveler emphasizes the epitome of great customer service. A staff member provided exceptional help to a customer with a broken-down vehicle who was from out of state and had little money. The employee personally picked the customer up, worked to find an alternative part, stayed with them to diagnose the problem, checked on their progress, and ultimately ensured they were safe. This action demonstrated exceptional care and willingness to truly serve customers. Such service makes customers feel valued and ensures they will return, with some stating they will not go to any other auto parts store again.
Steven and Alexander at the Baseline Rd location went way above and beyond to assist me with parts for repairs when I got stranded in Little Rock AR on my way home from Texas to Michigan back in August. Many thanks, you guys saved me thousands in avoiding having to order a car hauler for the car and a plane ticket for myself.
July 2025
The service was helpful, although they couldn't solve my issue
May 2025
AutoZone didn’t have the part I needed and ended up selling me the wrong one. However, when I went to O’Reilly Auto Parts, they didn’t have the part in-store either, but they went the extra mile to locate it at a nearby store. I really appreciate the effort and customer service. Very happy with the experience. thank... read full comment
