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January 2024 by C W
Customer service is excellent!
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January 2024 by Andy Rinchuso
Great place. Treats you dog like a queen..
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January 2024 by Elizabeth Eddington
Rarely anyone available to answer questions
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January 2024 by Meagon Garner
Nice selection. Just think pricing is on the high end.
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January 2024 by Beth
Very helpful employee ?
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January 2024 by garry watson
Never anyone to help.
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December 2023 by matthew adams
Alyssa is the best fr period boots the haus down mama yes god
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December 2023 by Sarah R
Was really disappointed. My daughter couldn't touch any animals.
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November 2023 by Kakki Jones
Kimberly was awesome. She was able to fit me in earlier due to an issue on my end and I appreciated that so much. She was easy to talk to and answered all my questions thoroughly. Most importantly she was sweet to my pup and took special care of him. He was not booked to be fully groomed, but she tended to the bottoms of his paws and potty area. He was happy, fluffy, clean, shiny and smelled great when I picked him up. Thanks so much Kimberly!
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October 2023 by Claudia Chan
My mother went to drop off our two dogs for their grooming appointment but Alex the assigned groomer refused both of our dogs. I have a Pomeranian and Japanese Chin who have been there multiple times before and other petcos with absolutely no problems. They’re usually complimented as being very sweet. My mother overheard Alex call another petco customer and left a voicemail stating that he could not complete the haircut because he did not feel it was safe to continue. Little did we know he was about to use the same excuse with our dogs. He claimed that the Pomeranian was too matted despite us brushing him thoroughly the day before. He made up an excuse that because he could not see the skin of our Pomeranian that he didn’t feel safe. He honestly wasn’t trying very hard to start with and also because Pomeranians are double coated dogs as well. My mother pointed out well what about the Japanese chin she’s a single coat. We always get her shaved down to the lowest level when we go so matting is never a problem either way. Alex made an excuse that because this dog had such severe anxiety that he did not feel safe. I have been a petco premier member for over 2 years and never had issues with my dogs. Yes one of them has anxiety but she literally sits there like a rock during the grooming appointments. I have discontinued all of my memberships and will not be using this grooming service again. He sounds like he’s either scared of dogs or just wants to go home early. All the other groomers there have always been kind and helpful. I’m very disappointed.
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October 2023 by Landon Turner
Grooming apts for 12:00 (was called to bring them in early 9:30am because they were free, it’s 3pm and my dogs still not done, have been there much longer than they need to have been. I would have just bring them in at apt time if I knew this would happen.
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September 2023 by Nicole Anderson
The employees are nice. Not as good a selection as Petsmart. The small animal monthly subscription plan is $10/month and so far it’s saved me a ton of money on anything I buy my hamster. The hamster cages sold here (critter trail) aren’t healthy for hamsters well being. I highly suggest you tubing hamster enrichment and care if you want to buy a hamster. My longhaired Syrian hamster is so cute and lets me touch him without freaking out. They couldn’t tell me how old he is which I didn’t like. Luckily he’s got a good temperament. I recommend seeing how the hamster reacts to handling and make sure it’s not acting traumatized by being handled. There was a big difference in how my long hair reacted vs the short haired fellow in the cage to his left.
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September 2023 by Michael Holliday
This store is in desperate need of a remodel. The people there are really nice but the shells, floors and paint needs a redo. I bet this would help boost their business. There wasn't very many people in here. I think a fresh look would help. It a great deal.
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September 2023 by Gabrielle Grandy
Jonathan and Jacob treated me like a friend and I appreciate the time they took to help me download the app... I kept apologizing for me taking up their time and each time they responded with "no problem at all, you are good" I plan on going back and getting all the things my Noble (kitten) needs! Thanks guys!!!
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September 2023 by Shari Butzlaff
I have been a loyal, faithful customer of Petco for a VERY long time, and always wanted to shop there instead of Petsmart!! Now, after this recent visit I will never step foot in this store or buy from Petco again!!! Why? I was checking out, and put my card in, and then after accepted, I said "do you mind putting that in the bag"...and her words....IT WILL COST YOU A DIME. I said "excuse me?? " she said it would cost me a dime, and I asked her, can you please just put my stuff in the bag....and as I went to reach for the bag, she slid the bag holder under the cabinet very quickly/forcefully, and gave me an evil look, like how dare I ask for a bag!!!! So, the corporate people decided to do this....well, good, now you lost a long-time true-blue customer OVER A DIME!!!!!! do you hear me people... A DIME!!!!!