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January 2024 by Noah Kerry
Most expensive waste service in the region and they can’t even pickup twice in a month.Ridiculous.
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December 2023 by Jordan Paige
I have been trying to get ahold of these people for 3 days and I can't get anyone to answer the phone or even call me back TO START a new account with them. Jesus Christ... Do better.
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June 2023 by Travis Hill
AVOID AT ALL COSTS!DirectTV level customer service when you call to cancel. The account manager was unresponsive until we called to cancel, at which point she REFUSED to even acknowledge that canceling was even possible. Talked in circles, called back to discuss bill (which had increased significantly for no additional services), and tried to gaslight us. Even if they offered the lowest prices, we will never use them again. Unbelievable levels of dishonesty.Service: Trash removal & disposal
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November 2022 by Susan R.
I have been a customer of Republic Services for many years with no problems. A few months ago, my quarterly charge went from $90 to $121 (give or take). That was just too much! I paid it anyway. Then in September I got a bill for $113 or so. A little less, but still way too much. I called to cancel and was told I would get 2 months refunded. I never got a refund, so I called today and was told that I had a $10.79 credit. I paid $113 for one month of service (September) and got $10.79 back. Ridiculous!
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October 2022 by Michael McNamara
We have been waiting for a dump for 3 weeks everyday I call and everyday they say the will be there. But again today I have to haul the trash off
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July 2022 by Bethany Siems
The fact that you're advertising $31/month to new customers, but gouging your loyal customers with $175/quarter is so incredibly ridiculous! You need better leadership, like yesterday!Service: Trash removal & disposal
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July 2022 by Wayne Ross
I would give negative stars if i could. Horrible service from day1, more issues than you could ever imagine from missed pick ups for weeks to taking a trash can off and not knowing why, to the absolute worst customer service ever if you have the patience to wait on hold for hours and then the fuel surcharges almost doubled the fees, which as a driver i get...but thats a little steep, then the kicker...cancel your service and they charge you to pick up your trash can 30.00 do yourself a huge favor by not doing business with this company
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May 2022 by hueilan chen
It is terrible experience to want to cancel the service. I want to give them negative reviews. 2 different customer service representative told me 2 different things. One said you can drop off trash containers to avoid removal fee. Another one said no. They all represented the company. Someone lied. May-July bill higher 24 percent of February -April, 2022. Which Is Wrong .you can’t raise the bill without let customer know first.
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May 2022 by Justin Steele
Pricing is RIDICULOUS. Rate was supposed to be $80 a month and somehow with all the hidden fees it’s $200 a month for a single residential trash can. I would give them 0 stars if I could. Complete rip off. Waited on hold for forever trying to get ahold of somebody in sales to cancel my service.Service: Trash removal & disposal
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March 2022 by Fernando Alvarez
I have a business and this trash service is consistently over charging and missing pickups. This is the 3rd time in 2 months. I literally have no room for trash anymore and have to haul it off myself. And then if you call, they say someone will be there today, but we know that’s not true. They usually don’t come back until the next pick up date. So I’m stuck with this outside MY BUSINESS. Horrible service.
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February 2022 by Donna H.
I am so fed up with Republic Services. Their prices are the highest around but their service is horrible. When we moved to our current address we didn't realize we had choices in our trash pick up so we transferred the service. The previous owners had paid through the first month of our service but Republic Services charged us anyway so they were paid double that month. Now I am canceling service and they want to charge me a $30 plus tax fee to come get their trash can. This is ludicrous and I am livid. They have missed service several times over the last year but no compensation to the customer. I would never recommend this service to anyone. You can get much better service and more reasonably priced service elsewhere.
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January 2022 by Jonathan Blanton
If I could do a negative review I would. Other services are way cheaper in the areas (25 bucks a month) this company charge 150 for 3 months. Then sent another bill a month in for another 150. A month after that sent me another bill for 150 saying I’m past due. At this point I haven’t even had service for 3 months. I cancel and I’m sent another bill for 80 dollars going to collections. So I’m total i was charged over 500 dollars for 3 months of service. I’m not with heavenly and I pay under 30 bucks a month and no extra charges.
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January 2022 by William Ketcheside
I signed up for trash and recycling services on November 1st 2021. As of December 23rd 2021 recycling is yet to pick up on the scheduled day. The 1st time recycling even came to pick up was after a month and they are scheduled every 2 weeks. I have had to call over a dozen time to deal with this. Horrible service. Over priced. Stay away from Republic Services!Service: General junk removal
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December 2021 by Hannah Figley
Great company to work for. Customer Service Representatives value their customers. Management is awesome and treat employees with respect. Best company I have ever worked for.
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September 2021 by G Pine
I just moved into a new house and got Republic to handle the trash pickup. We have been living at the address for 3 weeks now and have not had a single trash pickup. We reported the missed pickup for a week and still no pickup. I called to cancel my service and went through 3 people so far. I finally got it cancelled after being on the phone for an hour, mostly on hold. I am still on hold waiting for billing to get me a refund. I am not paying for service that was never done. I now have trash piling up in my workshop until I can get rid of it.Service: Garden waste removal