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December 2023 by Billy Ray Gilmore
Poor craftsmanship unethical, painted my trunk partially, trunk is closed unevenly,emblem not level, overspray on my car, no communication for rework!
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August 2023 by Slythorn Droidx
Wonderful location and layout, staff super friendly, and knew everything was going to just be perfect!
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July 2023 by James Pierce
Came twice to try getting some help with a simple job (remove a stubborn bolt). The first time I was told to come back another time since they were closing soon. No worries. Came back and they simply refused to help - "that's just something we cannot do." Wow, I was surprised. And the lady made me feel like I was just a nuisance to her. Won't be getting my business for larger ticket items in the future.
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July 2023 by Little Rockian
They got me in for an estimate quick but that was it. When I scheduled an appointment, the lady informed me it would take 30 minutes to get an estimate. When I got there, another lady who took the pictures looked at me like I was crazy and said it would take a “day or two”. That’s fine but now it’s six days later and still nothing. If this is how long it will take to get an estimate, I can’t imagine how long it’ll take to get the repair done. Going elsewhere.
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June 2023 by Kristin Melville
I took my Subaru Outback here after our carport fell during a bad storm. They were able to get me in quickly while everywhere else I asked said it’d be at least a month if not two before they could work on it. However, it was still a few months before it was done even though the manager said it would only be a few weeks. I got a text on a Monday morning basically saying it’s done and that they just need to do a final touches and paperwork and that they’ll call once it’s done. I expected to receive a call the next day. Heard nothing from them so I called them Wednesday afternoon asking. They said it would be done by Friday. Called again on Friday morning to confirm I could pick it up later that day. She said yes, it will be done. I didn’t really believe her so I called again before we left and she said yes, just come around 4:30 to 5pm. So we got there and it was not done. In their hast to get it finished, they had chipped part of the paint on a piece they were putting on. We decided that I would go ahead and take my Subaru and they would come pick it up to fix it in a couple weeks. While I had it I noticed a few other things they did wrong, the seal around the back window was not properly attached, there was a tear in the fabric inside, the back middle seat seatbelt wouldn’t go back into the ceiling (why it was down in the first place, I don’t know), and they missed a spot on the bumper while painting. The manager was ablet to come pick up my Subaru from my work in Sherwood and got everything done in a day, minus the inside fabric which they had to order a piece for. Once that piece came in, she came and got my Subaru again and got it back to me fixed by the end of the day. Both times it came back clean. Overall the quality of the work is good once it’s done right. The customer service was great besides them telling me it would be done when it was not. I’m glad the manager was able to pick it up.Services: Painting
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June 2023 by J B Cross
These are very nice folks. They did excellent work on my vehicle in the past. Even when they did not get to do the repairs on my most recent vehicle, they were still helpful and accommodating. They were reasonable even when dealing with an unreasonable insurance company.
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April 2023 by Kowitha Gray
Carrie was awesome she has great customer service and she really cares about the customers that means alot!She deserves a Big Raise!Services: Painting
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December 2022 by Gail Williams
We had bad service with them, my vehicle was hit by a deer after we got the vehicle back they lost our key and we have been waiting on them to get us another key, every time we go down there or call them they give us a lame story, or the lady up front always say he's out or they will return our call They are responsible for the key and they suppose to replace it its been over a month. They deserve a zero rating.
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December 2022 by Barbie Chase
My car is currently there and I must say they are as exceptional as the first time. They worked with me thru this whole process so far and I hope my car gets to come back to me. I will NEVER use anyone else but them. They are dedicated and very thorough on their work. I look forward to seeing my car again.Services: Painting
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November 2022 by Shameka W.
Tyler did an AWESOME job on my vehicle. I am also grateful for the help of the manager in getting my vehicle processed. If I could give them 10 stars I would! They are great!!
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November 2022 by Shunna Turner
Will be getting my car fixed here. Customer service has been really great.
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October 2022 by Ronald Cohen
Service King on Rebsamen Park Rd did a superior job on my vehicle. It once again looks showroom new. This was an excellent customer experience in all areas - communications, speed of service and most important the repair work. I am absolutely a completely satisfied customer.Services: Painting
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September 2022 by S.M.
This is our second time to visit this Service King location for body work on our vehicles. The first time we had significant damage to our truck that required alot of paint and body work. The repair and paint job was superb and restored our vehicle to brand new in a very reasonable time frame. The price quote and time frame was better than we received from the dealership and one other paint and body repair shop. A couple of years later we had a piece of sheet rock fly off the back of a dump truck and hit us on the freeway leaving a large area of significant surface scratches on the hood of our brand new vehicle so we again took it to Service King Downtown on Rebsamen and Rick took our vehicle back and was able to buff out 99.9% of the scratches while we waited. We cannot say enough how impressed we are with the fast, courteous, professional service we get with Service King and the excellent quality of their work. We will use them again for any future service and recommend them to our family and friends as well.Services: Painting
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August 2022 by Celeste C.
My car looked better after Service King Downtown (actually Riverdale) repaired it than it did before my accident. Although I had no previous information about this body shop before I took my car in, I chose Service King because it was close to my house. Aside from the convenience and great work they did on my car, here are some things that they do an excellent job on. 1. Availability. I was always able to reach them by phone, and there is always someone at the shop itself who you can talk to without having to wait. 2.Communication. After they began working on my car, they sent daily texts--sometimes more than one--letting me know how the process was going. 3. They accept credit cards without adding a "processing fee." (Speaks for itself.) 4. The initial estimate was quick and easy. Since another party's insurance was paying for the job, I don't know how the prices at Service King would compare. However, I do know the estimate was less than McClarty Collision. It's great knowing there's a body shop in central Little Rock that I can always count on.
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August 2022 by S. M.
This is our second time to visit this Service King location for body work on our vehicles. The first time we had significant damage to our truck that required alot of paint and body work. The repair and paint job was superb and restored our vehicle to brand new in a very reasonable time frame. The price quote and time frame was better than we received from the dealership and one other paint and body repair shop. A couple of years later we had a piece of sheet rock fly off the back of a dump truck and hit us on the freeway leaving a large area of significant surface scratches on the hood of our brand new vehicle so we again took it to Service King Downtown on Rebsamen and Rick took our vehicle back and was able to buff out 99.9% of the scratches while we waited. We cannot say enough how impressed we are with the fast, courteous, professional service we get with Service King and the excellent quality of their work. We will use them again for any future service and recommend them to our family and friends as well.Services: Painting
