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December 2023 by Shelly Matheny
If there was a zero star option that is what I would give. You take your vehicle in for a repair quote. They schedule you to drop your vehicle but will not order the parts until you drop the car off. So don't expect to get your car back in any kind of hurry.
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June 2023 by Amber Snowden
I took my car in after it got hit. The employees were so kind and detailed in explaining the process. Every time they said they would call and update me, they did! I even got my car back earlier than expected. I highly recommend this place and I will definitely go back if I need work done.Services: Painting
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June 2023 by Joy Buckley
Find your own repair shop. Declared my vehicle a total loss. I went to retain my vehicle, left my bumper because it wouldn't fit in my car went back and they said "someone came and possibly bought my bumper" Find a shop you trust.Service: Body & Trim
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June 2023 by Annie P
They underestimated the cost of repairs so much that I'm driving a vehicle that should have been totaled.Tim assured me the windshield would be replaced, and it wasn't. They buffed out windshield damage instead of replacing it. The GM lied about it when I stopped by to check on the progress after 48 days.
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May 2023 by Joe G.
Took my Lexus RX 350 here after an accident. Took longer than I would have liked but understood with supply chain issues (March 22). Got it back and everything seemed fine. About 10 months later, the paint was coming off the front bumper. Took it back and they repaired it with no issues. Ernesto is a very pleasant person to deal with. Would use them again just hope I don't need to.
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May 2023 by Mf F.
I would not recommend doing business here. They rely on generic text communications and won't call back when you want more details. After having my vehicle for over a month, they didn't complete the services or put all the parts back on before releasing the vehicle to me. The process here seemed disjointed and not customer focused.
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May 2023 by Kellye B.
Although they had to keep my car for 5 weeks, the repairs were AWESOME!! My car looks brand new...I kid you not. They kept me up on the repairs of my car every Tuesday & Thursday. The customer service was amazing, everyone is so nice. My car was ready by the date they estimated in the beginning.Thanks Crash Collision (their new name).
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April 2023 by Stephanie Choate
I had my Rouge fixed at this location. My brother has had his car fixed at this location. This is the place I will choose every time. I was kept informed the entire time. Everyone was wonderful to communicate with. The GM went above and beyond to help me with the insurance company, as it was not my own. Any time they needed to make a change in my repair plan they reached out and let me be apart of the change. The tech that fixed my car did a wonderful job!!! Thank y’all!Service: Body & Trim
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March 2023 by Josh Duke
BEWARE!!!!!My truck as been at the Markham location since November 12th 2022. I’ve gotten the run around about delay in parts when in fact parts where ordered correctly 3 times but wasn’t explained that the part being replaced was not made anymore. They was going to install the first part which was a shock without saying anything about it being different from the shock on the other side which would of changed the ride of my truck. Then after 3 months the finally figure out they need to order parts for a tail light. This has been the worst experience ever. I’ve talked to the General Manger over the Arkansas and Oklahoma branches. He gave me his personal cell phone number to only either block my number or change his phone number. This has been the most incompetent process I’ve ever been apart of. If you have ANY work to be done I strongly recommend you take it anywhere else but at these places. I can see why they’ve had to change names. They need a change from the top down if this is how they conduct business.
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March 2023 by Lisa Scott
They are not very good at communicating with the customers and when I took my car back up there to get my fog light fixed they told me they couldn't do it because there was new damage on there and that I had to have hit something. The guy I talked to made the most of telling me it was already like that. So if you want your vehicle fixed correctly DO NOT GO THERE! They also tried to make me pay 1,400 to get a new bumper, a paint job and a new fog light which is NOT NEEDED. Now I'm no mechanic but I'm sure you can get clips for the fog light.
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March 2023 by Micah Davidson
They were maxed out and told me so…what a concept…Honesty.Thank you for shooting me straight.Not a common sense thang as it used to be/should be.If you can get in, I would assume they are great based upon my short and pleasant phone conversation.5 Stars and Ive never paid them anything.Keep it simple, straightforward and Tresna son.
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February 2023 by Josh D.
BEWARE!!!!!My truck as been at the Markham location since November 12th 2022. I've gotten the run around about delay in parts when in fact parts where ordered correctly 3 times but wasn't explained that the part being replaced was not made anymore. They was going to install the first part which was a shock without saying anything about it being different from the shock on the other side which would of changed the ride of my truck. Then after 3 months the finally figure out they need to order parts for a tail light. This has been the worst experience ever. I've talked to the General Manger over the Arkansas and Oklahoma branches. He gave me his personal cell phone number to only either block my number or change his phone number. This has been the most incompetent process I've ever been apart of. If you have ANY work to be done I strongly recommend you take it anywhere else but at these places. I can see why they've had to change names. They need a change from the top down if this is how they conduct business.
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July 2022 by T B
Have had a good experience so far. They text you developments on your car. Nice ladies in the office. Got a. Phone call from the mechanic detailing everything that needed to be fixed. So far I'm pleased
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May 2022 by Joseph Glazier
After an accident I took my vehicle to Service King for repairs. They did an initial estimate from what they could see and ordered the parts. Once the parts came on they started repairs. They noticed other items that were required to complete the project.When he parts arrived try completed the project.Ernesto was very good keeping me updated during the entire process. I would use them again if needed. I just hope I don’t.Service: Body & Trim
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April 2022 by Lacey Hristov
Service King was easy to work with. They fixed the scratch on my car quickly and at a very reasonable price. I’m very happy with the service I received here. I would do business with them again!Service: Body & Trim
