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March 2024 by A C
They need to retrain their employees to tell time (lobby closed before the hours posted) and they need to teach that ..... at the window at around 5:30 on March 26 2024 some manners. I've been with this fubar bank for about 30 years. Its going to be a pain to get all my account's transferred.
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March 2024 by Brenda Carrixa
They stole $200 hundred dollars when i made a deposit
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September 2023 by Melanie Logan
ALWAYS closing the drive thru at this location before 12 on Saturday, which is the only day I can make a deposit and most all of their others branches are closed. Switching my 2 accounts to BankOZK
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August 2023 by Velvet Yvette Victorian
Mr Teal the Branch Manager is a crook. When you get rid of him, your ratings will change. Teal deliberately held a $900.00 rent deposit check to inconvenience me. It cleared and he added another hold on the check. It doesn't even show in my account anymore on the App anymore. I just moved to Little Rock I thought I would invest in a Local Bank. Simmons is everywhere. I made a Hugh mistake. Don't bank at this branch what ever you do. Mr Teal the Branch mangers will play God with your money. He might even be a racist. When I ask for him he wouldn't come out. My former property owner who gave me the check is a former banker too. He may have called him and told him to do it. Ince the check cleared I don't understand why else would he put another 10 day hold in my funds.
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November 2022 by T
I don't go to Simmons much. I always have to look up who might possibly be open, where. Definitely not convenient. I only have the account now to make it harder for me to withdraw money, because I would have to make a trip there. They were their normal slow and had like 3 lines open. I was exposed to something new today that I had not seen before. Someone wised up and started putting deposit / withdrawal slips in the drive thru cannisters. What a smart idea. Duh. About time. You would think this would speed them up, but it did not. Teller was nice and cordial though. Simmons was actually faster than the other bank I just went to. I was surprised. This branch is usually pretty slow.
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March 2022 by Toccara Easterling
1 teller in the inside. No one else to help. Had to stand in line for over 20 mins. This is ridiculous. How can you not have more than one teller.
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September 2021 by Marcus2013
All I can say is horrible. Waited in line 1 1/2 hours in the lobby just to get told they didnt have any ones. ?♂️
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September 2021 by MS.QUEENG R. EDMONDSON
Jasmine Spears is in need of re-training in customer service & politeness skills. Before she even open her mouth to speak (keep in mind nobody was talking to her at the time) she had a poor attitude. The lil guy Rick is who we were speaking to through drive thru & she felt she needed to take over the situation we had. We would have rather continued talking to Rick...but he ran away after she took over the teller microphone. We will do our business at another location....you can't pay me enough to continue service at this one.
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August 2021 by L Mason
Nice staff, clean store
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March 2021 by laila Verizon
Absolutely the slowest branch, and just rude
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January 2021 by MS. QUEENG EDMONDSON
Jasmine Spears is in need of re-training in customer service & politeness skills. Before she even open her mouth to speak (keep in mind nobody was talking to her at the time) she had a poor attitude. The lil guy Rick is who we were speaking to through drive thru & she felt she needed to take over the situation we had. We would have rather continued talking to Rick...but he ran away after she took over the teller microphone. We will do our business at another location....you can't pay me enough to continue service at this one.
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January 2021 by Shay N
Would give them ZERO if I could... Branch manager at this bank will make NO EXCEPTIONS TO HELP people in need of assistance...
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May 2020 by Sarah Smith
Worst service! Sat in the drivethrough for 30 minutes with no service at all
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April 2020 by Lisa Main
The absolute worst branch I've ever been too...
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December 2019 by Pompano Penn
If you're trying to get a loan, beware. First off, trying to get in touch with someone is near impossible. Second, estimated rates that were given over the phone to get a rough determination if this is the bank I wanted to go with were inaccurate. After giving my FICO score, which returned only 2 points different, I was provided with an estimate between a range. Though another non-local bank came in slightly under this estimate, I decided to keep my business with Simmons whom I've banked with for five years. Get to the paperwork later in the day and the actual rate was over what was estimated and I was told by the associate that he/she never gave me or my wife the previously indicated range. But the icing on the cake was being told that there was also a $150 origination fee. "Did I not mention this to you over the phone", said the associate. No, and had I known, I would have went with the competing rate that clearly stated, "No hidden fees." I'm not going to say this was intentional, but it was incompetent. No borrowing from Simmons now or ever again. In fact, I've determined to remove my funds from this bank altogether. When I began this process and was transferred to this Simmons location, I kept wondering why they had such a poor rating (2.2 stars at the time of this post). The branch closer to me that I frequent is slow as molasses but I've never had a poor experience. But this experience with Simmons was horrible and inexcusable. Goodbye Simmons; hello Bank OZK, Arvest or another reputable bank where their word is good or at the least, their loan department is reliable and trustworthy.
