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August 2023 by Jami Caldwell
Always helpful staff - very knowledgeable. Product is typically on-point, especially their bras & “stay-put” panties.
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May 2023 by Carrie Jones
I went with my teenage daughter today — and we definitely did not love our experience. The woman helping us was super loud and embarrassing by announcing the bra size (measured in the middle of the store in front of both male and female customers). We were disappointed that the embarrassment continued in the dressing room and at checkout. I’ll be returning our items and discussing what happened with management. Please, just be empathetic and kind.
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November 2022 by Lea Smolder
Had a great experience getting a bra fitting. The only reason I rated 4 instead of 5 was due to lack of selection for larger sizes. There was 1 bra in the store in my size, and I don't mean just one style. There was only 1 bra in the entire store that was in the size I needed. I was offered the option that the store could order me some bras, but I would have to pay for them up front. If I wanted to order bras online without trying them on, I am fully capable of doing so without going in the store. Larger busted women need options as well. I am not going to spend the money to purchase a bra that I have no idea if it will fit or be comfortable.I do want to praise the staff at this store. They were welcoming and ensured my comfort while conducting the fitting. The lady I worked with asked questions to see what I liked and didn't like about my current bra. She understood my concerns about where the bra fit, was tight, and rode too high. She was understanding and explained some things about the bra she had me try on. I don't normally wear a minimizer, so I appreciated her telling me some of the differences. She was as frustrated as I was that there was only 1 bra in that size. She offered the only other option she had, so the ladies in the store were great, and if I knew options were available in the store, I would go back. Because I know they don't carry larger sizes, I won't go back there since I already know I won't find what I need.
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August 2022 by Sarah Lara
Eboni(y), forgive me if I'm misspelling, but she is absolutely amazing! She really helped me a lot and made me feel welcome, listened to and offered all the assistance I needed. Best experience I've had bra shopping.
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May 2022 by Steve France
Super helpful staff and high quality products.
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January 2022 by Sherry F
The store experience was good. They never could get a good fit though. They exchanged a bra I had bought online. Gave me a bra that did not have a tag on it. I went ahead and accepted it because it looked new. When I got home I realized it was over an inch smaller than all my other ones that size. I called and the lady that exchanged it said, "Oh we've had some trouble with those."Then why didn't she check it first? I couldn't just take it back, I live 2 hours away! She was very helpful in calling the company and getting a return label for me. After several weeks and nothing from Soma, I called Little Rock store back. I was brushed off by the manager Kelsie. She said she couldn't help. I would have to call customer service. She never even asked my name, my information, or anything. She didn't even try to take care of the situation. I would not use that store again by choice.I finally got ahold of a very nice lady at Soma customer service, and she took care of the issue for me.
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December 2021 by BLDBLH
I've really been pleased with the customer service here. I order online often and returns and exchanges are very easy.I've had to find my own bra size through trial and error because of a recent surgery and the measurements that are used are not accurate in my case. I love the selection and the atmosphere.One thing that I appreciate is the cleanliness of the store and dressing rooms.
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December 2021 by Sarahann Gates
Great ladies to help customers! Great choices of female intimates clothing. If the apparent quality holds true, it will be a wonderful purchase!!!
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September 2021 by Karen Leake
Prior to shopping here, I read every review. Hoping for and praying for not only a good experience but a satisfied purchase, I made my first visit today. Jennifer listened as I expressed what I was looking for and what I was wanting to stay away from in my particular undergarment search.She knew her merchandise. After I had been fitted, she returned multiple times with assorted styles for me to try based on my feedback and fit. She was very courteous and made me feel valued and important, wanting to make sure I was pleased and had the best results with products.I walked out with multiple purchases and a good experience!Thank you, Jennifer!
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July 2021 by Shadownet Gaming inc.
The place is HUGE! There isn't really anything they don't have. I love the scrubs. This place is 100% worth a drive by.
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July 2021 by Kelly Penn
Great customer service and so friendly! My daughter found just what she wanted and it was on sale.
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April 2021 by B
They made my daughters first bra fitting a good experience. Very helpful and professional
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February 2021 by Taylor Adams
In the span of 1 month I ordered 3 bras from Soma and had them break within days (in one instance, within hours) of putting them on. Yes they were the right size. After returning the first 2 for an exchange or refund, when this happened for the 3rd time I told them I was tired of being in this cycle of ordering and then having to return and that it really was ridiculous that I had had 3 brand new bras break within one month's time. The customer service rep I spoke with said I could return the 3rd bra for a full refund but then after that they could not accept any more returns from me, as if it was my fault that their shoddy products kept breaking, or that I was breaking them on purpose. Needless to say, I will never be making another purchase from Soma.
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August 2020 by Minah Stribling
Just had my first experience and it was amazing listen I will be back if you go ask for Jennifer! I’m sitting pretty up top! The customer service was exceptional
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July 2020 by John Thomason
Our salesperson was super!!