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“Excellent customer service. The staff here are competent, courteous and committed to customer satisfaction. The went the extra mile to help me get the best deal for my mobile phone service. I am enjoying some great features. Having been a AT&T customer for over 15 years, I was a bit nervous about switching, I am glad I did. Since switching I have been able to talk to a human being within a maximum of three minutes of calling and there are periodic phone calls from customer service to ensure I am satisfied with their device. Jeff was amazing!!”
“I only have them a 5 because the employees were so great and understanding but my problem was never solved and they couldn't help me. Spent 2 hours on TMobile customer service phone line and still couldn't get my problem solved. 2 hours!!!! It's ridiculous”
“When I first came to the store couple workers was respectful and very helpful towards me. Made feel welcome at t mobile store I love the energy and service fast when I come here will be the first store I recommend others to come to and handle business.”
“My salesman Jarrell was very knowledgeable of all his products. He was very polite and overall seemed like a great guy. He made a usually unpleasant experience not so bad. Buying a new phone is almost like buying a car. I'd say whatever his pay is, its not enough.”
“Went in to get a warranty replacement for my scratched screen protector, no questions asked and out the door in 15 minutes. Troy and his crew did a great job making sure everyone that walked got helped.”
“Keilib and Emma were very helpful. They hooked me up with mobile service for 4 phones. They were very friendly and knowledgeable. Highly recommend Keilib and Emma. Thank you both!”
“Very professional staff and atmosphere. Joey (the store manager) greeted me and informed me there were other customers ahead of me but I would be assisted shortly. Tia Reed (Solutions Specialist) answered all my questions and had my cell up and working in 5 minutes. I'd drive 45 minutes any day to have this great professional service! :D”
“I saw an ad for tv service and went into the store to sign up. They were very friendly and helped me out a great deal. Tv and internet service for $75 a month. Plus they talked me into wireless service which saved me $72 and I got a new iPhone XR! Very happy with my purchase. Thank you guys. I’ll definitely refer all my friends and family. 5 stars!!”
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“Reviews are way too low on this company. I switched from AT&T last year because I was constantly having issues with my U-verse connection and was also switching to YouTubeTV. AT&T U-verse still has data caps if you stream TV other than DirecTV. Fidelity's pricing is very straightforward and there aren't a bunch of fees tacked on. Service is excellent and support is responsive. The connection is fast and reliable. My only issue is that their pricing goes up higher the first two years. Obvious bundling with Fidelity or AT&T or any other company gives you better discounts. For now I am a happy customer!”