Heritage Motorcycles of Northwest Arkansas is a premier destination for Indian and Triumph motorcycles, new apparel, parts, and accessories, with a terrific selection of used motorcycles at competitive prices. The staff is described as knowledgeable, enthusiastic, helpful, friendly, and super nice, with specific praise for a salesperson who ensured a customer got the right bike and for a team member who expertly assisted with helmet fitting. The rental experience is reported as easy, leading customers to rent from them again. However, experiences with service and communication have been mixed. One customer reported a persistent electrical problem with a new motorcycle purchased there, describing a horrible experience over several years involving multiple shop visits, dead batteries, and unresolved issues until a recall finally addressed the problem. This customer felt their buyback offer was pathetic. Another customer reported disappointment after multiple unreturned emails and calls about a specific motorcycle, though the General Manager later contacted them to correct a software issue, mending the relationship and reaffirming the dealership as first-rate. Overall, the business is considered by many to be the best shop in town, despite some significant service setbacks for individual customers.
Stopped in just to have a look at things. We were greeted promptly and never felt pressured while we were looking. Highly recommend
April 2026
I can't say enough good things about this team! They are so knowledgeable, engaged, and genuinely invested in helping you get what you want. Plus, they do so much for the community. Their new and used inventory is fantastic—I've been incredibly impressed.
April 2026
Great dealership. Was in for service, at no point was i pressured into buying anything. Even when they saw me eyeing a certain bike. Best service department in the region. I ride 120 miles to use them to service my motorcycle.
