“At my wits end porting a number from Total by Verizon back to Verizon. Spent an entire weekend back and forth with online support only to be frustrated and out of service. Happened to be in Russellville today for other errands and took a chance that maybe somebody at this Verizon store would have mercy and help straighten out this porting mess. Brandon took the lead and within a few minutes had straightened out a few system glitches and had my phone back up in service. He saved me countless hours of addtional phone time. Hope Verizon sends me a survey, one I'll gladly fill out.”
“I see the poor reviews but the customer service rep I dealt with yesterday was fantastic! She was the only one working and it was busy. She had a smile on her face and very pleasant! I did not have the same experience when I called corporate. She’s a keeper!”
“Just got 3 new phones from the russellville t-mobile and the assistant manager Ryan was extremely helpful and super friendly and even gave us some free t-mobile goodies, highly recommend seeing Ryan if your thinking about switching”