Optimum
Internet Service ProvidersHours:
127 N Elmira Ave, Russellville AR 72801 Hours
About Optimum
Optimum is a business with both positive and negative reviews. Customers have praised the friendly and helpful staff, describing them as sweet, polite, and quick to assist. The building is noted to be nice, with wait times often being short, allowing customers to be in and out in less than 15 minutes. One customer highlighted a fantastic customer service representative who was pleasant despite a busy schedule, making a strong impression. On the other hand, some reviews mention difficulties with billing and customer service. One customer was told they needed to call a separate number for billing issues, which was inconvenient. There are concerns about added charges for services and promotions that customers may not need or be informed about, leading to potential billing problems. Overall, while the staff can provide good service and efficiency, there are reports of frustration with billing practices and communication.
Most Recent Reviews
March 2024
Sales Associate in the store Ian, he is amazing, optimum mobile service over the phone is absolutely the most unprofessional company I have ever dealt with
March 2024
The staff was really cool, helpful and professional. I have no complaints.
March 2024
I see the poor reviews but the customer service rep I dealt with yesterday was fantastic! She was the only one working and it was busy. She had a smile on her face and very pleasant! I did not have the same experience when I called corporate. She’s a keeper!
More Comments(131)
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