Optimum
Internet Service ProvidersHours:
127 N Elmira Ave, Russellville AR 72801 Hours
About Optimum
Optimum is a business with both positive and negative reviews. Customers have praised the friendly and helpful staff, describing them as sweet, polite, and quick to assist. The building is noted to be nice, with wait times often being short, allowing customers to be in and out in less than 15 minutes. One customer highlighted a fantastic customer service representative who was pleasant despite a busy schedule, making a strong impression. On the other hand, some reviews mention difficulties with billing and customer service. One customer was told they needed to call a separate number for billing issues, which was inconvenient. There are concerns about added charges for services and promotions that customers may not need or be informed about, leading to potential billing problems. Overall, while the staff can provide good service and efficiency, there are reports of frustration with billing practices and communication.
Most Recent Reviews
May 2026
Adrian was very helpful and courteous. He made the process easy and quick. Very pleased with the service.
May 2026
Nothing against the store this is a review for the service they provide from the store. Very close to switching. Internet is spotty at best. New company is town is $30 a month cheaper. This company also makes it very hard to access your account. So its a process every time you need to pay a bill.
May 2026
Adrian did a great job today and was very professional. Thank you Adrian.
More Comments(177)
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