Truck Rental in Abbotsford, BC

“If anyone is looking for best customer service, go to them. Undoubtedly the best team and support. It was the first time I was renting a 5 ton truck and UB (guy who helped me with the entire booking) is nothing but amazing, helpful, and a gem of a person. I was confused and had so many questions. He was extremely supportive and walked me through each step. Whether I needed help with extending my rental duration or logistics support, he answered the call every single time with the same patience, empathy to my situation and genuine care.

The entire process was so smooth. If we need an example for customer service, they are my go to recommendation for sure.”

“Location great - Yes, there is a good amount of gravel / dirt area outside the U-Haul compound to park your vehicle safely, off the road. That was a relief. I did not need to bring another driver, didn't need to get dropped off.
Van - was almost brand new. Very easy to drive. Good mirrors, and back-up camera on the rear-view mirror also.
I registered online, 3-4 days in advance. (It's good to have an online account set up in advance, including your payment details.)
On morning of renting the van, it took less than 10 minutes in the U-Haul office. Staff were excellent.
When I returned the van, another staff member directed me where to park, and with her electronic gadget, the rental closure was completed, and my credit card charged, in less than 5 minutes. Including her showing me the data, and explaining all charges.
Now that I know how simple, inexpensive, and convenient this was for an in-town move / self-delivery, I will be using U-Haul vans again.”

“A lovely gal in the Abbotsford location (beside the Petro Pass) by the name of Jen at the front desk gave us exceptional customer service. U-Haul you are VERY fortunate to have such a fantastic service rep. Note - this is our second encounter with Jen in the last three months. THANK YOU JEN, you will continue to bring us back when your services are required.”