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January 2024 by Elsie Li
disgusting!! Delay my package for 8 days! Leave the tag when my WHOLE FAMILY IS AT HOME waiting for the package!!! I went to the location and it’s closed! I called for another delivery, the man who answering phone call agreed, we waited for another day until 3:00 pm, still no response. I called again, they said the package is ready for pick up at facility and not being delivered for the day!!! Why this kind of company still exists? So stupid! I hope FedEx can go bankrupt immediately!!! Never use it!!*the staff in this location have very good attitude, just don’t like fedex itself and the customer service & postman who never ring the bell
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January 2024 by Linda Long
Beware!! I went to pickup my Apple package today with door slip and employee told me it was already picked up last week?! According to their system, someone came in with my name and address on a piece of ID and picked it up. No other help was offered, except that they would look at the camera footage and for me to contact Apple. When asked if this was common, employee said no, but when it does happen it’s usually with Apple or Rogers. I called Apple and on their end it said package was delivered to door with signature last week?! Investigation is pending. What a terrible experience …
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January 2024 by Jason M
Extremely disappointed with FedEx's appalling service! Despite being home on three separate occasions, their lazy delivery drivers couldn't be bothered to buzz or contact us for access to our condo. They conveniently claimed 'failed delivery attempts' without any effort to reach out. Only after leaving a slip on the last day did they suddenly found my phone number! To top it off, I'm now expected to personally haul a massive 120lbs parcel from their location, purchased from Wayfair. This is beyond unacceptable! terrible communication, negligent service, and an outrageous inconvenience. Zero stars if I could!
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January 2024 by Paulo R.
They take a package to an address they know they cannot deliver, and then they ask you to drive a 160 km round trip to pick it up at their office. Taking money of a service you know you cannot provide and holding your good hostage is something that shouldn't be legal. And I doubt it is legal.
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January 2024 by Elaine Chen
We lived in a newest high-rise with 24hr concierge that holds all parcels including Canada post and Amazon. And FedEx never bother to leave the parcel to the concierge nor buzz nor call us! Hope They shut down FedEx whatsoever. The money i paid to get to their shipping center equals the value of my parcels.
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January 2024 by Manny
I didn’t have a bad experience in here at all. I mean ground FedEx didn’t deliver my super heavy package and now I have to pick up myself sucks. If there’s a place I can give them rating, it would be 0 stars.But as for people working in the centre, they are quite friendly, even offered to use a cart to drag my package to parking for me because it is heavy. I didn’t wait in a long line either on a rainy/snowy Saturday morning (11 something in the morning)
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January 2024 by The Metro
Huge thank you to Jennifer, Lenny, and team who saved New Years. I ordered 10' cold sparkler machines for a NYE party. The package got delayed to Jan 4, but the team moved mountains and saved the day by tracing the package over the holidays allowing me to pick it up from the warehouse on Dec. 30. 400 people will be very happy to see this show at midnight. Thanks for all your hard work on this!!! You really did make a Christmas miracle. ?
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January 2024 by Al Palchevskiy
Be prepared to line up for a hour, bring a chair. On site parking lot is full. Park at the pay meter few blocks away.
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December 2023 by Cruzette S.
so dissapointed with FEDEX. with all my orders from other currier its only with frdex that it got lost. Same thing happened to friend that fedex took a photo that it was delivered but just minutes after photo was received on email. Parcel was not there. Parcel may have been taken by fedex staff. I hope that fedex will do something with their services. NOT STEALING
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December 2023 by Khang N.
(this FedEx service is absolutely atrocious. I don't understand a service like this could survive. My package from Gap was out for delivery Dec 3. I am in New Westminster, not in the country. I was hoping to get it by Dec 8 since my flight was Dec 9. i got a message on Dec 11 that a package is ready for pick up in Burnaby and will be hold for 5 business days. I tried to change delivery address and reroute to a friend. This is impossible to do with FedEx.) Sorry, i spoke too soon. have to take back what i said. FedEx Burnaby actually phoned me back. As it turned out, i can have it delivered to my friend's address. So embarrassed for bad mouthing FedEx so soon. Won't do it again.
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December 2023 by Andrea Spooner
Unfortunately this place can never figure out how to deliver parcels on time. Even when you pay top dollar to guarantee it arrives by a certain day. Parcel was purchased from a local company about an hour drive from my home. Their tracking isn’t updated in real-time which causes so much confusion and frustration. Customer service won’t do anything for you either. I was told to pick it up from the shipment centre if I wanted it on-time…. I’ve been told this before and have gone out of my way to pick-up my delivery and it not be available for pick-up so would never recommend doing that!
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November 2023 by Ryan
Lineups are slow. Parking is limited for the amount of volume coming into the facility.
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November 2023 by Julee Stewart
They closed at 240 on a Saturday when they close at 3 it says online and on the door. Super inconvenient for me to come to the store, find parking which is also tough and then see it's closed early.
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November 2023 by R L
Great customer service at the front desk. Reroute to this station was very easy. Some people in the are just too lazy to pickup their package when they put the wrong information
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November 2023 by Zoe Chen
Never delivered to my address and always asked me to pick up here. I guess this happens to many of us and that’s why I have to wait almost half an hour to pick up my parcels EVERY TIME!!!!!!!!!!!!!!!!!!!!!!!!!
