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February 2024 by Josh Baxter
Went to Lugaro today to purchase a watch . The customer service I received was outstanding. I went in with not a huge budget but the staff treated me with the upmost respect. I feel that it can be a bit intimidating buying a watch at some of these places but the staff at Lugaro treated me I feel the same as if I was buying a very expensive watch.
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February 2024 by Rav MannJohal
I had an amazing experience buying a Rolex from Ara. He did not pressure me into the sale and wanted me to buy the best watch suited for me. I will be sure to come back here and do more business with Ara! He was so patient and I highly recommend him.
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February 2024 by TJ Sangha PREC
Very helpful team and super informative!
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February 2024 by Guillaume Rey
Popped in for a quick fix for my Swiss watch. I have been helped by the owner who tried to fix it (bracelet). Thank you for trying. I’ll come back to buy a new watch in the future.
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January 2024 by Sash
Purvi was very helpful and knowledgeable and assisted me in deciding on a gift for a friend. She really went above and beyond in providing excellent customer service. I would certainly come back to this location because of her.
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January 2024 by arshdeep singh
Great customer service by both female sales associates. Went to resize my online purchased watch, got it done for free on the spot. Will definately visit again for future purchase.
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December 2023 by Jeremy Lee
Did a servicing here - all staff involved in this process were so kind. Very happy with Lugaro!
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December 2023 by Handra S
My partner and I recently had the pleasure of visiting Lugaro Watch Store, and we were absolutely blown away by the exceptional level of customer service we received. From the moment we walked in, we were greeted with warmth and throughout our entire experience, the staff at Lugaro went above and beyond to ensure that we were well taken care of.What stood out to us the most was the genuine care and attention that the staff at Lugaro extended to every customer who walked through their doors. Despite being busy, they made us feel like valued patrons, and their dedication to ensuring customer satisfaction was truly commendable. Shout to the lady from Jordan (Sorry I forgot her name)She treated us with high level of respect and consideration, creating an inclusive and welcoming environment that made the entire shopping experience all the more enjoyable.All in all, our experience at Lugaro Watch Store was nothing short of exceptional. We left the store feeling not only satisfied with our purchase but also grateful for having encountered such a remarkable team of individuals.If you're in search of a watch store that values customer service, expertise, and integrity, we wholeheartedly recommend paying a visit to Lugaro Metrotown. Their commitment to excellence and genuine passion for their craft make them a true standout in the world of luxury timepieces.
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December 2023 by Michael J
Walking into Lugaro Metrotown in search of the perfect engagement ring for my fiancée, I was fortunate to receive invaluable assistance from Michael, one of their knowledgeable jewelry experts. Michael not only showcased their impressive selection of engagement rings but also provided insightful guidance on selecting the perfect diamond. He patiently explained how cut, clarity, and color play crucial roles in choosing the ideal diamond. Taking the time to align with my fiancée's wish list, Michael guided me through Lugaro's ring collection, and I eventually discovered the ring with which I proposed. My experience at Lugaro was fantastic, and I highly recommend them for your jewelry needs
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December 2023 by Emir
Perfect service, couldn’t ask for more!, Micheal was a great help!
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November 2023 by Nora Geczi
Amazing costumer service!!!
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October 2023 by Denise W.
I had a very pleasant experience working with Jill. She was very nice and she is very knowledgeable on the products being sold. I was working with Trushna originally and I wanted to see the ring in person. They had it expedited to the store for viewing and I was told to ask for Jill when I am at the store. She was very prepared when I told her my name. She bought out her equipment and ring right away. Excellent service. It was a pleasure working with the marketing person Trushna and Jill.I love the quality of their product and I left happy.
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October 2023 by Lam Tu
Big shoutout to Andrea for her wealth of knowledge in helping me choose the ideal diamond for my proposal. She went above and beyond my expectations while ring shopping, being able to answer all of my questions, providing me guidance on selecting the perfect gem and ensuring that I felt confident with the purchase. The ordering process was seamless and the customer service is impeccable.
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October 2023 by Rylan Avendano
NELSON! Had a great shopping experience with Nelson he was very kind and courteous with great product knowledge. Other times coming to Lugaro felt a very up tight and ignored but Nelson broke the curse and even helped my wife look at rings while getting my new watch sized. First good experience after a dozen visits thanks to Nelson. The whole truth and nothing but the truth, so help me Nelson.
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August 2023 by Tyler Ly
Had an amazing experience with Jonathan! He's one of the greatest guys I've met, incredibly knowledgeable and overall a great person to talk to. He guided me into the realm of watches and helped me pick out my favourite watch to this day, the Tudor BlackBay 58. Wonderful and pleasant experience, really friendly and easy to walk in. Thank you for the great experience ?
