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January 2026 by Pranav Malhotra
Payton was super nice and very helpful
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December 2025 by Jeemmm arboleda
One of the weirdest visit i will ever have in any stores. I was in here for like 45 mins and everyone is not helping nobody and just in a group gossiping.
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December 2025 by Thomas Lizarazo
Aymane thank you for your wonderful attention and support.
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November 2025 by Kelly D
Luciana was absolutely fantastic. I told her what clothing I needed and she showed me all my options. She helped me find everything I needed. I will be going back to Old Navy Metrotown the next time I need clothing. Thank you Luciana, for your awesome assistance.
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November 2025 by Marelvi Torres Alvarez
Joshua thank you for your wonderful attention and support.
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November 2025 by Maka Maoiwa
I recently visited this Old Navy store for the first time. My shopping experience inside the store was smooth — I found what I needed, and the checkout process went well. However, when I was leaving, the door alarm went off. The manager came to check my items, which was embarrassing and uncomfortable, especially since I had paid for everything. I’m not sure why the alarm went off, but the experience left me feeling uneasy. This was my first visit, and unfortunately, it might be my last. Please fixed it
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November 2025 by Jigi Kukreja
The experience was good, especially thanks to a representative named Luciana, she made my shopping smooth and easy.
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November 2025 by Hello
The price here is low but the quality isn’t that good
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November 2025 by Kriti Sharma
Special thanks to employee name Harleen Kaur who helped in finding the items . I was not able to get the item. She quickly helped me and made my shopping easy .Great customer service and kind . Thank you 😊😊
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October 2025 by iBLEZ GAMING
Iam giving this 5 star for one of the employee named LUCIANA . SHE IS PLEASANT , CALM , PATIENT AND HAVE A GOOD HELPING MENTALITY TOWARDS CUSTOMERS.REALLY LOOKING FORWARD TO SEE MORE EMPLOYEES LIKE HER.
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August 2025 by Nia Shendandi
Luiz was very kind and accommodating. That’s what you call good customer service!
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July 2025 by Kenny T
Affordable store and have a nice selection of seasonal shirts and pants.
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June 2025 by Amarjeet Kaur
I had a very disappointing experience at Old Navy due to the behavior of one of the employees, Harleen. While I was at the billing counter, she continually interrupted and spoke over another employee who was helping me more patiently and respectfully.
Her dismissive tone and lack of professionalism created an uncomfortable atmosphere. As a customer, it was frustrating to watch an employee treat a coworker so rudely in front of me. It not only made the experience unpleasant, but it also reflected poorly on the store’s overall customer service standards.
I hope management addresses this kind of behavior, as it has a real impact on both staff morale and customer satisfaction.
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April 2025 by Erin Rakhra
Don’t trust their online hours. Got here at 10 AM for opening. Specifically checked online to make sure that they would be open. There were about seven people waiting outside for them to open. Someone came to the gate saying that they don’t open until 11. I told them to double check and confirm their posted online hours. The sales associate then checked with the manager and said they don’t open until 10:30. No hours were posted outside of the store. I then communicated that they need to either update their online hours because where else are people supposed to check, or at least have a posted sign at their door on a specific day they will be opening later.
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April 2025 by KK H
Had an odd experience at this location, the cashier said they no longer use pennies in Canada, so she could only give my mom $4 instead of $4.04 for change. That doesn’t make sense to me since rounding should mean I get $4.05. It’s frustrating when policies like this aren’t communicated clearly. My mom’s English is not very good, and I felt that the cashier might have been treating her unfairly because of that.
