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November 2023 by Tanya Foster
Bravo to Preet (Senior Lead) for her excellent service today, helping me find the perfect pair of jeans. She pulled styles that I would never have picked and they all fit! Not only does Preet know every pair of jeans and where to find them, she demonstrates a professional and friendly manner to everyone. My husband and I were both impressed with Preet’s service excellence and her sincereness. Thank you, Preet!
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November 2023 by mohd ishaq
Nice collection and they also have deals best place
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October 2023 by Bharat Dulani
I have gone there twice, the staff running around the clothing section is nice and helpful.But, the staff at the cash counter is rude, they don’t know the discounted products. The just bill it up to the actual price, I had to tell them it is discounted and then they check the discount and apply it. The worst is, I had different people at cash counter on my 2 visits and they just speak out a line which is demeaning sarcastic. One off I wouldn’t like, but it was on both the occasions with 2 different people. I don’t know what training they get or the company is not keeping any check on the staff behaviour.
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October 2023 by Lucia Argueta
These employees are so annoying. I was trying on a pair of jeans, and I was just going to try a different hem, same size and everything, but they lost them, and sold them. Now I have to buy these online. Wasted an hour trying to fix this. Do better.
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October 2023 by Evan Harding
No sizes over 36 for men's pants - if you wear larger than that don't waste your time here.
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May 2023 by vaishak bhandary
I often visit this store at metropolis mall and shop clothes. Today I was on a quest for a part time job and just randomly visited this store to ask if they are hiring. I ran across this tall beautiful lady with black hair who was an absolutely gem. I was really bummed and frustrated at that point as I wasn’t able to find any company who could accommodate me with my tiny availability window. She didn’t just politely and patiently explained me about their hiring process, also made me feel so much better explaining how is it the availability that’s hindering me from getting hired rather my skills or qualifications. It was an absolute pleasure for me to talk to her because I felt so happy and encouraged to keep trying. Her customer service was above and beyond because she understood my situation, showed empathy and was compassionate enough to share her personal experience and make me the understand the reality which speaks volume about her. Honestly, old navy is lucky to have her and she absolutely deserves a raise. I will look forward to do more shopping in this location in future and also recommend my friends and families. Not everyone are so kind and empathetic to others, exceptional service and most recommended clothing store.
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May 2023 by D D
Friendly staff from cashiers to fitting rooms. Returns were processed quickly. Well organized store with decent stock.
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March 2023 by ASHOK SAH
Nice store having a good collection of merchandise. Not sure about the quality though. Just bought it from here first time
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February 2023 by Cristina Soares
I just want to shout out to Krista, one of the managers at this location.She listened , apologized and took action right away.We need more customer service oriented workers like her !
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February 2023 by Sajedur Rahman
Highly acceptable in terms of quantity, quality, price & design of apparels, Old Navy in Metropolis mall mear Metrotown Station in Barnbay, Vancouver, BC, draws an irresistible attraction of buyers who like to have fashion & quality immersion with reasonable price.
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January 2023 by David Yates
It's an Old Navy, if you want suburban family clothes this is the place to go. Don't go if you're in any kind if a hurry though as lines are usually long.
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December 2022 by Reet Kaur
I went there today morning. I just wanted to confirm if the item was on sale or not & I could not find anyone . Then I saw a sales girl she was on jewellery department . When I asked her she spoke very rude to me that she works in jewellery department find someone else. Then I went to check out. Cashier named Mannat needs to learn how to treat everyone equally. She was so polite to the lady in front of me and her gestures were rude with me. I found her kind of people who do racism . Please Mannat start respecting people from your own culture. Would be beneficial to you in future as well.
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December 2022 by Ashneet Kaur
I was helped by Jappanjot and Rachel. Both of them gave me plenty of their time. Very accommodating and genuinely wanted to help. Overall a good experience.
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December 2022 by Vicky Huang
Black friday special best place to go and buy, bought stuffs that are good enough for a bussy mother and her kids !!!
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November 2022 by Alty Yeung
Went there to buy some long sleeve shirts for the kids. The quality is great, comfy and warm. At 6-8 dollars a shirt, you cannot go wrong.
