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November 2025 by Katrina Stavenkos
Spent over 100 on a Monday night , never was asked if I needed help , told the girl o wanted pistachio crunch chocolate and she says they were in the showcase , I asked for 6 milk and 6 dark . She proceeded to put them in a bag , I said no it’s a gift is like them in a box , well ma’am it will cost more , fine I said . I would have gotten a box of the shelf but they didn’t have it , why do I pay more for a little box .
No servuce , and I pay way too much , not good .
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October 2025 by Louise McElhill
I'm giving Purdys Chocolatier Lougheed 5 stars, because the young lady who served me was so lovely. It says on my receipt that it was Monica, so I hope I have it correct. She was in her 20s I'd say. I spent over $50. I was telling her that I was buying the chocolates for my Mum as it's her 90th birthday next month. But.......I came here to complain about her coworkers' behavior and manner (she was in her 50s I think). I was just about to scan my card at the till, and she rudely interrupted us and said she needed the till right away. She did not once get eye contact with me, or smile, and I was made to feel like I was taking too long. I cannot imagine how awful it must be to work alongside such a miserable, negative person. I will still use this store, but would avoid this particular individual at all costs. October 29th at 12:23pm.
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October 2025 by Chris Yeung
Plenty of chocolate options to choose from, and they have an ice cream section to try their tasty ice cream.
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October 2025 by anika javed
5 stars all for Ori. She was incredibly kind, sweet and helpful!
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August 2025 by zen
Purdy's chocolatier is always our #1 choice, specially Lougheed mall by Austin, great selection always present , the young Muslim lady Heena is very pleasant and always goes the extra mile to make sure her customers are served well , we will always recommend them.
Thank you
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July 2025 by Gilly Bean
They need to have clearer prices for the ice cream. I ordered one scoop in a waffle cone for my toddler. The person offered sprinkles and a cup so I said yes but there was no mention of extra cost. It was $8.66! For that cost, I wouldn't go back. The staff is nice. Chocolate is par with any other Purdys.
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June 2025 by Glenn Senft
The staff is charming and Rehnas smile spreads smiles for miles
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May 2025 by mina gholizadeh
Review for Purdys Chocolatier – Disappointed Long-Time Customer
I’ve been a loyal customer of Purdys for years and regularly enjoy a scoop of ice cream from various locations, always receiving a consistent and generous portion—until today.
At this particular visit, I was shocked to see that the scoop I received was significantly smaller than usual—what I’d honestly consider a child-size portion. When I politely pointed this out, the manager, Monica, told the staff to intentionally serve smaller scoops, claiming it’s part of new training to avoid giving larger portions. This felt like nothing short of dishonest downsizing without any price adjustment—especially when I paid nearly $7 for a scoop.
Even worse, instead of acknowledging the concern of a long-standing customer, the manager doubled down on her decision in front of her staff and refused to make it right. That level of unprofessionalism and disregard for customer experience was extremely disappointing.
I won’t be returning to this location—and I’ll certainly be sharing this experience with others. Loyal customers deserve better.
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June 2024 by michael davidson
If you need sugar free chocolate that tastes like chocolate … but it here!
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March 2024 by April Sigurdson
Unfriendly staff who looks miserable.
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March 2024 by Nasrin Bahramshahi
Stopped to by some chocolate, Shirin was super nice & professional. Great customer service.
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August 2023 by j v
I got food Poisoning from the 3 pack hedgehog chocolates. Cant find a packaged on, expiry, or best before date on there
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August 2023 by j
I got food Poisoning from the 3 pack hedgehog chocolates. Cant find a packaged on, expiry, or best before date on there
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June 2023 by Coey H
Chocolate here is way tooo sweet.
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March 2023 by Savita Arora
Great chocolates and awesome choice of icecreams
