Warehouses in Burnaby, BC

“Happy with our continued business with Canada mailers for bubble mailer envelopes. They offer the best prices and it’s hard to find genuine good customer service these days! They went above and beyond making our order right yesterday and I appreciate the customer service thank you!”

“2024 Jul 16:
Bought a rotisserie chicken yesterday and noticed two (not one) flies on the chicken when unzipping the bag to prepare dinner. My wife closed the bag immediately and I went to try get a refund at 7:30pm but the refund lineup was super long. Took the chicken back home and went there again early morning today. Got to talk to a staff member Helen and requested her to write down my phone number for Jeff the store manager to call me back to acknowledge my report of this serious food hygiene issue: With the dark skin of the roasted chicken, it is so easy for anyone to eat the flies without ever knowing it! I never received a call from the store manager though. Hence this negative review. The next time I find this again, I will report it to the Burnaby Health Department as obviously the store isn’t concerned by not giving me a phone call to acknowledge my report. Note: Report date I wrote on the receipt is off by one day (my mistake).

Update 7/17/2024:
Someone from Costco called and left a message for me to call the Deli Department. I called back and maneuvered their automated phone system: after a series of presses, I was asked to wait for connecting to the general enquiries option. After a short wait, the automated cycle was back to square one. So frustrating I hung up. Costco Deli: If you see this comment, please call me until you reach me successfully - Don’t ask me to waste time calling your automated phone system! Please!

Update: 7/18/2024
The Deli department head called again to apologize as well as discussed on what could have gone wrong. Promised to set up a bug zapper which may hopefully reduce similar issues in the future. I consider this a prompt and positive response (changed to 4-stars from 1-star)

Update: 10/28/2024
Went to their Willingdon store two months ago to get the $20 gift card but was told it can only be obtained at the original (Brighton) store. Today I went there and was kept waiting for more than 20 minutes just to get the gift card. This is becoming a penalty for me time wise to report something bad and asking for improvement. Ultimately they summoned the bakery department head to confirm that they indeed have promised me a gift card. Case closed

2018:
Costco Tire Centre: takes only 8 vehicles daily for flat tire repairs. 12 persons in the early morning lineup at 9:30am - 4 have to leave after counting to 8 by a staff member. This is extremely poor service. I’ve decided never to purchase tires from Costco if they don’t change the system.

Note: I was subsequently told by the staff that it’s winter tires changing season, but still they should take appointments instead of having people line up early in the morning two hours before they open. Still they should improve customer service to an acceptable level.”