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October 2024 by Samira S
Exceptional Experience with Fariba at Vancity
Fariba at Vancity exceeded all my expectations with her remarkable service. Her professionalism, combined with a personal touch, made my banking experience both smooth and enjoyable. Fariba's extensive knowledge and willingness to go the extra mile ensured that all my questions were answered thoroughly, and she tailored her advice to perfectly fit my needs. What truly stood out was her ability to make me feel valued as a customer—her patience, dedication, and attention to detail were second to none. If you're looking for someone who genuinely cares about your financial success and delivers exceptional service, I highly recommend Fariba. She is a true asset to the Vancity team.
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October 2024 by d-juro ducic
Lots of teller booths but less people at the booth helping customers how long does a customer have to wait to be next. They need to come up with a better system to help people when they are longer at the booth with a customer while others wait.
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August 2024 by Laya Vala
Today, I went to Vancity to resolve several issues with my various accounts, and I was extremely fortunate to be assisted by Ms. Fariba Moghadam. She is an incredible person with extensive knowledge, and she was very patient and responsible. I truly appreciated all the hard work and help she provided today, especially the multiple phone calls she made to complete the task. Laya
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July 2024 by Alireza Ashmand
Every things are clean and organized
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May 2024 by Mark Ellis
NEVER USING THIS BRANCH AGAIN!
I've been banking with Vancity for 18 years and this is the only time I've ever had rude and impatient service. It felt like that because I'm struggling right now and have a negative balance due to service fees that I'm now no longer welcome. Yikes.
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May 2024 by Alexandra Grosset
Krystina helped us open a new account. She was very pleasant and lovely to deal with! We had a great experience with her.
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April 2024 by andthewinneris
absolutely worst banking service. even the mgr/supervisor can't figure out the business wire transfer. ask to come back on the second day. waste of time.
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February 2024 by Ramtin Rahimi
I had a really bad experience at this branch. I went there to inquire about a line of credit, but the staff, particularly a lady there, didn't even bother to check my documents and income. She simply said it wasn't possible for me. The staff was unfriendly, and I wouldn't recommend this branch to others.
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February 2024 by PA a
Such a long lineup! Every time I come here, I have to wait for 45 minutes because there are usually only two employees working, despite having about 5 or more service counters.
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November 2023 by Hazm Samie
Great service
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September 2023 by Daylen Sawchuk
The staff are knowledgeable and friendly, the location is convenient, it has longer hours than many other branches and I have never had to wait in line for longer than five minutes. My only complaint is that the ATMs at this branch are quite old and still uses an envelope system. Some branches have new ATMs, so I hope that Pinetree gets them too soon. If you have an issue with a Visa that doesn't require identity verification, it's better to call the number on the back of your card, as the branch staff act as an intermediary with their call centre. Also, don't assume that personal information on forms is correct, as employees manually input it instead of having it auto filled, so typos sometimes occur.
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January 2023 by Shirley H
My husband and I have been Vancity customers for over 25 years, and recently I have moved to a different job that has me working near this branch. On the 4 or 5 visits I've made, I can say every one of them had me planning to change to a different bank. Everyone I've dealt with here (including the manager) has been a big disappointment - I've never seen such a group of rude, unhelpful people in a bank branch.
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November 2022 by Rick Lum
Staff is very helpful and friendly
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September 2022 by Dean A.
This Vancity on Pinetree in Coquitlam is the worst. Always long line ups, even mid day. Always wait more than 20 min. Always short staffed and on top of it they are usually rude. Today the clerk was sarcastic and laughed at my questions while.... 12 people waited behind me. Not the first bad time there, it has been this way for a long time so I pulled out my account today.... YES! feels good! No thank you Vancity. Ps I hear ya PandoraP.
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November 2021 by Jamsheed Sidiq
Very very slow tellers I was waiting outside about 40 mins
I won't come here again.
