The Fireplace Cranbrook provides fantastic and professional service from start to finish. The staff are knowledgeable, kind, courteous, competent, and pleasant. They are experts and professionals who work quickly but carefully. Customers report an amazing experience with great service, including a fantastic installation team that does a beautiful job. The team takes extra care, protects floors, leaves no mess, tidies up, and does a great clean-up. They answer all questions, explain everything, and provide helpful information on use and maintenance. The business is highly recommended without hesitation to anyone for their purchase and quality installation. Customers are very pleased and very happy with their experience.
Thank you for finding the part I needed. Without having to replace the whole battery unit Great customer service.
July 2025
Amazing service - careful, skilled installation, and wonderful explanation of how to use our new fireplace / insert. Jeremy is awesome. We’re super stoked for this winter with our new set-up, and feel very comfortable that we’ll be able to reach out to such a great group if we have any questions or issues with it. Highly... read full comment
May 2025
Needed a gas fitting for my barbecue and they had everything we needed 10/10 service will be back!
