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December 2023 by Life Of Why
I'm compelled to write a less than flattering review due to the fact that I have purchased several pairs of expensive Gor-Tex running shoes only to have them fail in a walking in the rain scenario. ? At first I thought ? maybe I got a one off pair, but NO, no, they all do the same thing after about 10 minutes my feet are wet. I'm writing this review with wet feet and I still have to walk home. Not Cool New Balance. ?
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December 2023 by Steven Miller
Always great and helpful staff. Always great products. I’ve played sports my entire life and New Balance shoes have been my go-to for the last 6/7 years. Long lasting and very comfortable.Thank you
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September 2023 by Adam R
Had some 574s I bought online and didn't like. Came in and Simran helped us right away. Got all the sizes and variations we wanted to try on and handled the return silently in the background. Excellent customer service!
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August 2023 by Sukhi S
Very helpful staff, love the one on one attentive experience, especially when you're purchasing expensive shoes. I feel it's a very personalized experience, and you know you're getting the right shoe for yourself.
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July 2023 by Nika Pawson
Stopped in this morning to grab new running shoes. I have complicated feet, lol, and Madison went above and beyond to help me find the perfect style without any judgment. I appreciate it!
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July 2023 by Matt
Parking spaces too tight. Too many speed bumps. Uneven pavement in parking lot. Service is just above average. Store is fairly organized and clean. Inventory is better than other New Balance locations. Last time I checked, these were franchises.
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June 2023 by Ryan
I had an issue with some shoes I purchased some time ago, definitely outside of the satisfaction guarantee. Chris provided amazing customer service and replaced the shoes for me. This store has always exceeded expectations and is an example to all retailers in what customer service should look like. Keep up the good work!
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May 2023 by Randy Sahota
With my brothers birthday coming up I was in need of shoes and I’ve heard a lot of good things about new balance in the past so I decided to give the store a try. (I am new to the area). I was greeted by an employee named Armaan, he made me feel welcomed and took his time in finding the perfect shoe for my brother. The attention to detail was amazing and it felt like he really cared. I will be coming back for any future gifts forsure now!
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May 2023 by Benjamin
Bought two pairs of shoes here last Sunday. My wife and I are both very satisfied. The shoes are very comfortable and the service Chris provided was even better.
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May 2023 by Melanie J
I wear a womens size 10 with a wider foot , a year ago I started wearing an AFO and trying to find shoes that would fit my foot and splint has been almost impossible . I walked into New Balance and within minutes had 4 or 5 shoes to try on. The staff member helping me (Gursimran)was knowledgeable and patient. I love this store , my feet are finally happy.
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April 2023 by Marcus Sumaling
Came in the other day knowing exactly what I wanted and those were running shoes. Armaan was quick, friendly and very helpful and I was in and out of the store in 15 mins. I ended up getting the 1080's and they're very comfortable. Big thumbs up from me.
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April 2023 by Al Stich
I had a great experience with you Chris and will certainly pass on a good word about how you treated me and would recommend your store for anyone that comes there as I feel that you know your business . Once again I cannot say how good it was to have you for your knowledge and am glad to pass this on to other customers.Pat
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December 2022 by Beverley Ouellette
Went shopping for new shoes at New Balance the other day. Chris helped me out and made it a very pleasant experience. He was very helpful and knowledgable about the product there and it was a positive experience. Thanks Chris!
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November 2022 by Evan Van Dusen
Madison was a great help she found the perfect shoe for me as i have been looking months for a 6e width shoe thank you so much shes awesome
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November 2022 by Gurpinder Athwal
This place is as close to perfection as it gets.... in every way possible. After my mom's orthopedic surgery, she has been coming to new balance after a recommendation by her surgeon. However my mom is quite picky in the type of comfort and look of the shoe she prefers and this location is always more than accomodating. As soon as you enter, you instantly feel welcomed and each and every associate has always gone above and beyond to strive on finding the perfect match of shoe for us each n every visit. Thankyou!
