Duncan Dodge

Hours: Duncan Dodge is a well-regarded dealership that has served the Cowichan Valley community for over thirty years. Recently, the facilities have been updated to better serve customers with a wide selection of vehicles and options designed to make getting back on the road easier, better, and happier. Customers consistently praise the dealership for its friendly, professional service and attentive staff. Many reviews highlight the helpfulness of the team, especially during complex situations such as vehicle repairs and purchases. For instance, a customer whose electric vehicle was damaged appreciated the quick, efficient response from Crystal, who handled their appointment seamlessly and arranged for transportation during repairs. The dealership’s service team, including Shawn and Frank, was commended for their diligence, care, and willingness to go the extra mile—checking in on the customer, arranging shuttle services, and ensuring satisfaction even after initial contact. In sales, the team shows expertise and genuine concern for customer needs. Phil, in particular, was praised for his dedication in finding the right vehicle for a large family, working within budget, and making the process smooth. Kaya’s knowledgeable and efficient approach in helping a customer find a new Jeep was also noted as exceptional. The dealership’s team, including Jeremy and Cecil, was recognized for putting together excellent vehicle packages, demonstrating a cohesive, customer-focused approach. Overall, Duncan Dodge is seen as a dealership that genuinely cares about its customers, offering a positive, coordinated experience from sales to service, supported by a friendly and attentive team.

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1. Duncan, British Columbia