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October 2024 by Emily Merritt
Phill sold us our very first financed vehicle. He was super honest & informative. It made the process really easy. We were able to negotiate on a fair price & were in and out within a few hours. The financial advisor they have on their team is amazing as well. I highly recommend this dealership
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October 2024 by pradtf
Todd [General Manager],
I acquired your email through the helpful receptionist, and wanted to make you aware of my most favorable initial experience with your dealership and the individuals who have made it so.
Our 2013 Nissan Leaf experienced severe rat damage under the hood and ICBC advised me to take it to an approved vendor dealership. I spent a large part of Tuesday morning trying to find such a dealership and generally though the individuals I talked to tried to be helpful, their organization did not meet the criteria. The Ford dealership suggested I contact Duncan Dodge, and to my pleasant surprise, the person who answered the phone, Crystal, knew exactly what to do!
She asked for all the information that was required, and then proceeded to set up an appointment for later that afternoon! I was very impressed with her efficiency and consideration! In fact, so much so, I asked her for someone in sales, because I was starting to think that maybe our next car just might come from here.
She put me in touch with Richard. I told him I wanted to know what possibilities there were, but that I did not wish to waste his time, because I had no plans in the very near future to purchase a car. He told me that I wasn't wasting his time at all, that he'd be happy to keep me on his list and find possibilities that may work for me. We had a very nice discussion that afternoon that ranged all the way from EV possibilities, to hybrids, to AI in vehicle searching, and even Star Trek!
Shawn, in your service department, arranged for the initial inspection of our Leaf, and made sure that ICBC would cover the cleaning as well as the subsequent repairs. After he got the go ahead from ICBC, he set up a second appointment, and arranged to have me shuttled back home, a gesture that was very much appreciated! [EDIT: Several hours after I put the review up, Shawn called me to see if I wanted to have the car back even though the work hadn’t been finished. He knew I had nothing to drive at home and was concerned. He was willing to have me shuttled up and set a new appointment later at my convenience. This sort of awareness is due diligence at its best and really needs to be properly acknowledged!]
But it didn't end there! It turned out that the individual who was doing the shuttling had been delayed, and your service manager Frank, had been keeping an eye out for me while I was waiting. This decent gentleman, very kindly arranged for another person to drive me home, so I wouldn’t have to wait any longer!
That person turned out to be none other than Crystal! She is the primary reason that I came to your dealership. She is indeed a gem!
It is rare in my experience (which does span many decades), to find such a well-coordinated, and thoughtful group, who provide excellent service and actually do look out for their customers! I'm sure you know all of this about your people, for no doubt, you have played a large part in developing this fine organization. However, I thought you should hear it from someone who is a first timer to your dealership.
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Prad Basu
Shawnigan Lake
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October 2024 by Dennis Gillard
We had a wonderful experience dealing with Phil from Duncan Dodge. He helped us find the best fit for our large family, and went above and beyond to put us in a vehicle that suited all our needs while also keeping our budget in mind. Thank you to Phil!
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October 2024 by Kerri Alexander-Royster
I was so impressed by Duncan Dodge Chrysler Jeep Phil was amazing and efficient got me into a sweet ride and it was so easy and in my budget thanks so much!! I’ll be sending others your way!!
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October 2024 by Faye Taws
We worked with Cecil and he was wonderful, highly recommend he was super helpful.
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October 2024 by Jessica Peeters
Kaya helped get me into a beautiful new jeep. She was super efficient and knowledgeable with all my questions. I couldn't have asked for a better sales person. Thank you a million times over. I will always send my people your way.
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October 2024 by Erin Nylund
I have owned a few vehicles from dodge and I find their service is getting worse and worse I bought a 2024 jeep willys and man duncan dodge won't fix it I keep calling they say they will look into it and phone me back and never get the call back I want to go back to ford I got way better service from them
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October 2024 by Mel Schroeder
I would like to thank the Duncan Dodge dealership team, Jeremy, and Cecil for putting together an awesome package on the 2024 Dodge Ram. What an awesome team.
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October 2024 by sandra davis
I recently purchased a used vehicle from Phil Shakespeare. He was super helpful and no pressure. Very friendly and listened to us. Thank you!
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October 2024 by Margo Tafts
I purchased my vehicle here in April 2023, And since Sean has been running the service department I have received the very best service. He is quick to get me in for service, is thorough and clear in his communication, provides options and alternatives and is overall incredible at providing superior service.
Thoroughly appreciate working with someone who provides and is dedicated to exemplary service.
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October 2024 by cory warford
I found out the vehicle I bought was over priced when sold to me. I also asked for a bed cover and was told there was no room for one. what’s 1000$ on a 40.000$ sale kinda shameful. I was told it had a tow package when it did not. I returned several times to see if they would rectify anything and I was offered no help no correction. I was told I was suffering from purchase regret. That’s a petty response from someone who doesn’t want to help. Do not go here or to Harris dodge they are all owned by the same people. I won’t be back here they screwed my father in-law to.
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October 2024 by Alexander Prodromou
Highly recommend this dealership. Friendly staff and all around good buying experience. Helpful in assisting me and providing an honest buying experience. I bought my truck from these wonderful people and they also accommodated me in my trip because I came all the way from the mainland just to deal with Duncan Dodge!! Highly recommend ? Duncan Dodge and DONE ✅
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October 2024 by Mohammed Almohammed
Play and My Dad came bought A jeep and they were excellent. They are so nice and My Dad loves the car thank you all.
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October 2024 by Odhie Rowe
Duncan dodges team were able to help me get back on the road before work monday morning and with great rates too?
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October 2024 by Hunter Rowe
Ive never had a better dealership experience. I would highly recommend asking for Kaya when you’re thinking about searching for a vehicle. She was very resourceful and extremely pleasant to deal with. 5 Stars all the way!
