“This pharmacy has a way of making you feel like you’re their only client. Craig and the team have gone above and beyond to assist me and my pharmacy needs. From advocacy over billing, to ordering in needed prescriptions on tight timelines. I have appreciated the attention and service received. I wouldn’t hesitate to send friends and family to Ingram pharmacy for all their medication needs.”
“Incredible service and knowledge. They even did a follow up with me a week after my initial visit to see how the treatment was going. I would give 6 stars if I could! Special mention to Dr. Stephanie! Amazing care.”
“I cannot say enough good things about this IDA Pharmacy. As parents of a medically complex and extremely fragile infant, we rely on our pharmacy in ways most people never have to, and they have shown up for us every single time. The entire team is constantly trying to help us in every way possible, whether that’s navigating complicated medication regimens, tracking down hard-to-source compounds, or making sure nothing ever falls through the cracks. They understand the urgency and seriousness of our child’s needs and treat them with the care, respect, and attention they deserve. The manager truly goes above and beyond. They advocate for us, proactively look for the best pricing and insurance coverage, and take the extra time to explain options so we’re never left guessing. You can tell they genuinely care, not just about prescriptions, but about the people behind them. On top of all of that, they offer delivery right to our door, which is an absolute lifesaver when leaving the house with a medically fragile baby isn’t always possible. This pharmacy has become a crucial part of our child’s care team. We feel supported, listened to, and cared for, and that peace of mind is priceless. We are beyond grateful for everything they do and would recommend them without hesitation to anyone, especially families dealing with complex medical needs. Thanks guys!”
“The working pharmacist is very kind and explains things well, and they are extremely knowledgeable. All the staff members are also very friendly. When I was having a hard time because my throat was dry and irritated after taking the prescribed medicine, one of the staff members recommended a honey spray, and I've been using it through all four seasons ever since. It works wonderfully!”
“Good supply of fresh produce and grocery items. However some produce was priced higher as well as household staples. The cashiers were all friendly and worked the tills well and quickly. However the lineups grew longer at peak hour....not enough checkout cashiers. The hot food deli section was lacking their product...empty containers. The frozen products were stocked well. The butter prices were priced higher than other grocery.”
“I was at London drugs awhile back and had help picking out a phone case. I had a man who was nonverbal yet I had the best customer service I have ever experienced. He was so kind, smart, and helpful. This was a little while ago but I still think about how great he is at his job. I don’t know his name but I want him to be acknowledged for how good he is at his job.”
“Been going here for years always great service. This is the pharmacy my parents used for my brother during the period when he had cancer and they were always great during that time too.”
“Each time I'm there the pharmacist and assistants have been very willing to give me their time and help with my questions. This has happened with baby and toddler naturopathic flu and congestion questions, baby thermometers, adult supplements, and the locations of things.”
“Always greeted and helped thoroughly. Rebecca has provided amazing customer service all the time. Wish I knew a couple of the other staff members names as they're always helpful, friendly and kind”
Loblaw Companies Limited is putting serious money into its retail network this year. Canada's largest food and pharmacy retailer announced it will spend $2.4 billion in 2026 to open new stores, renovate existing locations and strengthen its supply chain. The company plans to open 70 new stores in 2026. That includes 34 Shoppers Drug Mart and Pharmaprix pharmacies and care clinics, along with 31 hard-discount No Frills and Maxi grocery stores. On top of the new openings, Loblaw will renovate another 191 stores and continue construction on a roughly 1.2 million-square-foot automated distribution center in Caledon, Ontario.
