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November 2023 by Sann B
I walked in to the store & was greeted nicely by one employee. He made me aware a shoe I was looking for was in the back and he could get it scanned in within 30-40 mins if I stayed around the mall. I came back 30 minutes later & a lady who seemed to be the one in charge spoke in a very aggressive & condescending tone. Said “oh you’re back” & then proceeded to tell me the shoe wasn’t even in the store & never arrived. Didn’t give me a timeline and was very unwelcoming. I have worked customer service for many years and this is not how you treat or talk to people. I will never buy from this store again. Avoid this place & support a place that treats people with respect.
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November 2023 by Neville Bottiglieri
Bought my daughter some Heelys ? great shopping experience.
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September 2023 by Leslie Harris
Went into the Kelowna store today to get my daughter some shoes. The girl who helped us did a great job. The manager however was horrible. Shouting across the store that the girls needed to sell socks. Berating the girls in front of cuatomers. Bordering on harassment. Bad day or not a bad day, you dont treat people that way
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August 2023 by Jayden Anchikoski
She put me in my put me in my place when I bought a walmartLol
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March 2023 by Zackaria “Hangman” L
Was just wondow shopping and the energy of the staff and the look brought me and my lady in for 2 beautiful shoes!
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March 2023 by Hailey King
I was gifted a pair of beautiful doc's and they felt super tight, like blister city cut up heals tight, no way I was getting my foot into them. Maggie is absolutely phonemonal at her job. She gave me alot of different tips and tricks on how to stretch out the boot. I used the first and easiest ( double socks and wandering around my apartment) they are on their way !!! I am so happy she was so confident at her job and was so reassuring in a gentle way that I would be happy ! Love the girl . Will definitely only be buying my shoes from there. Thank you again .
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March 2023 by AL B
very poor customer service today,
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February 2023 by Strathan Dodd
Bought a pair of doc Martens this is my third pair of doc Martens I've had the shoes for 2 months worn then about 15 times only 3 of which I actually walked a distance in and there already falling apart I spent 200$ on these shoes and I don't make alot of money but it's ok I guess I'll just rap them up in duct tape or somthing.
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January 2023 by Jonathan Feller
I have purchased Reebok Classics from here as I could not find them anywhere else in the mall.
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January 2023 by whimpala bumbum
The employees give this attitude they don’t want to be working there, I walk away from the store and buy somewhere else.
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April 2022 by Jessica Smith
Walked in today just casually looking at converse and the worker came up to me and in a very rude and condescending tone started saying my size is not available, to try somewhere else etc It was very rude how she approached the situation and I was just looking at shoes. Didn’t even talk to her or ask her anything. Not good customer service.
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April 2022 by Pandora Spocks
Amazing staff. Had exactly what I was looking for and more. Cant wait to go back. Thank you
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April 2022 by Dee
Awesome staff, always super helpful
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March 2022 by Kira Razzo
I get most of my shoes here (since I only wear Vans, haha) and I always get great service. Huge shoutout to Komal (I hope I spelt her name right!), who was so helpful today. Thank you for helping me find a good pair of sandals!
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March 2022 by Jaime Gilbert
Amy at Journeys is lovely friendly and not pushy!Great prices on Vans Best shoe shopping experience I’ve had in a long time