Premium Pool and Spa is a highly recommended business for pool and spa supplies and services in the Kelowna and Kamloops areas. Based on the reviews, the staff at Premium Pool and Spa are consistently praised for their exceptional customer service, knowledge, and willingness to go the extra mile to ensure customer satisfaction. Customers have had great experiences with the sales representatives, including Sean Simpson, Jeff McKee, and Dave, who are described as personable, knowledgeable, and helpful in finding the right products to fit the customer's needs and budget. The staff is also commended for their prompt and efficient handling of any issues or warranty-related matters, with the service department staff, such as Peter and Bailey, receiving high praise for their technical support and assistance. The reviews highlight the quality of the Jacuzzi hot tubs sold by Premium Pool and Spa, with customers expressing their delight with the products and the overall purchasing and installation process. The business is praised for its reliable delivery, setup, and after-sales communication, ensuring a smooth and satisfactory experience for its customers. Overall, Premium Pool and Spa is highly regarded for its exceptional customer service, knowledgeable staff, and quality products, making it a trusted choice for pool and spa needs in the Kelowna and Kamloops areas.
Great experience here all around. I’ve been coming here for years for supply’s to my Sundance Spa that I brought over from Alberta (it’s the only retailer in Kelowna that will have parts for it). Staff are always helpful and pleasant to deal with.
January 2025
Jeff is amazing, very personable and knowledgeable. He went out of his way to find solutions for us and is a solid, reputable guy who I highly recommend!
October 2024
Even though I bought my tub elsewhere, Jeff was able to provide me with the necessary chemicals and tips on how to keep my tub running safely and efficiently. Honest and extremely helpful. Highly recommend premium pool and spa
