Safeway Downtown Kelowna is a store with friendly and helpful employees who are appreciated by customers. Many reviews highlight the kindness of staff, such as those at the deli and checkout counters, who are prompt and professional. Customers have praised specific employees for their quick service and positive attitude. The store has a long-standing history, with shoppers mentioning they have been loyal for many years and value the quality of meat and dairy products, especially when the store offers fresh, in-store butchering. The deli is known for its fresh taste, and some customers enjoy the sandwiches made by staff like Karen. However, there are concerns about high prices, especially for produce and baked goods, with some noting that prices have become too steep for regular purchases. Overall, the store is appreciated for its friendly staff, good service, and quality meat, even though some wish for better prices and bakery quality.