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“I had a great experience getting my car’s oil change done. Param was professional, friendly, and took the time to explain everything clearly. The service was quick, efficient, and completed with great attention to detail. I really appreciated the excellent customer service and would definitely recommend Param to anyone looking for reliable automotive service. Thank you for making the experience smooth and hassle-free”
“After ignoring some unusual sounds, smells, and general vehicle issues for a little longer than I should have, my dashboard finally flashed a “check engine” light and I brought my car to RPM last Monday.
I was greeted by Alex with a smile and a welcoming demeanor. I explained my concerns—somewhat sheepishly—and was reassured they would take a look and let me know what the issue (or, let’s be honest, issues) were. I had been a customer before, so I already felt confident my car was in good hands.
A few hours later, Alex called with an update. She started by asking how my day was going. I joked that it was probably going better before her call. She laughed and immediately reassured me that things weren’t as bad as I feared, which instantly eased that sinking feeling in my stomach.
Alex clearly explained what was causing my car to “clunk,” “smell funny,” and “feel weird” (my words, not hers), provided a detailed quote including tax, and gave me a clear timeline for pickup. During the 24-point inspection, she also flagged a future repair and gave me the option to take care of it now or later—no pressure.
What really stood out was how she communicated everything in a way that was easy to understand for someone who isn’t well-versed in automotive issues.
She even followed up later to say something didn’t quite sit right based on my original description, so she had another technician take a second look. That level of care and attention is rare.
It takes a special skill to translate a customer’s vague, part-sound-effect, part-pantomime description into an accurate diagnostic report, and Alex absolutely has that skill. Every company should have an Alex.
Great work from the entire team at RPM. Thank you!”
“Huge thanks to the shop for solving my problem! Special shout-out to the technician Jeff and Justin because they are incredibly experienced and knew exactly how to fix the issue. Amazing service”
“Got second opinion from them and it saved me nearly $3000 in unnecessary work quoted at Kelowna BMW. Great service, honest mechanics, only place I’m going back too”
“I would like to express my sincere appreciation for the excellent transmission repair service on my 2015 Toyota Sienna. The staff demonstrated professionalism and expertise throughout the entire process. They took the time to explain every detail and answered all my questions thoroughly. The repair was completed in a timely manner, and my vehicle now performs perfectly. I am very satisfied with the quality of the work and the high level of customer service. I would not hesitate to recommend this shop to anyone seeking reliable and trustworthy automotive repair.”
“Kade and Andrew were both so friendly and helpful today when we pulled in with a flat tire. I would be happy to trust them with my car again next time it needs service.”
“Communication was excellent throughout the repair. I appreciated the reports and pictures of what needed servicing, especially the ranking of urgent needs versus good to do as well as what was good for now.”
“So I was just leaving Tim's. when I'd heard an odd sound under the hood. Upon inspection....the tensioner and serpentine belt about to break free.
FORMAN automotive were near by so I headed in. (730) Am. Spoke with Mike the owner who took the vehicle in as an emergency repair. DAMN decent of him I'd say. Shop rates were quite fair also.”
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
“This is now my go to shop. No BS just great service and pricing. Mo is an amazing person who helped us get back on the road. Thank you for being absolutely awesome
20 stars”