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November 2023 by Glenn Coello
I try to support local wherever possible but I’ve never had a great experience. After today I won’t bother with them again.Years ago I had a major failure on my espresso machine. They wouldn’t fix it because they couldn’t guarantee the safety of the machine and instead tried to sell me a new one. Fair enough I suppose.Fast forward a few years I have a different machine and I know exactly what the problem is so I call to ask for a replacement part. Basically I was told to contact the retailer where I bought it because there were different kind of pressure stats for my machine, despite the parts diagram clearly showing a single part number.This is the second Kelowna based repair facility that couldn’t or wouldn’t help me since I’ve owned a prosumer espresso machine. The facilities in Vancouver and Nelson are getting my business permanently now.
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December 2022 by Francis Marineau
Terrific experience dealing with these guys. Ordered a big heavy espresso machine last year with them for shipping in Quebec. A few hours later I get an email from someone at Zcafe giving me insight on how to take care of my machine (the specific one I had ordered) and prime it correctly. I had questions about how to best plumb the machine and filter the water, and they were all promptly answered by someone who was clearly very knowledgeable. Would highly recommend, they seem to care for real.
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March 2022 by Kevin Yee
Placed an order for an E61 grouphead thermometer shortly after the heavy floods in BC. I don't know if that had a huge impact on them or not, but they ended up shipping it from their Ontario warehouse and it arrived fairly quick given the weather here. Their prices remain competitive and I'd have no hesitation ordering from them again.
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March 2022 by Sarah Horlick
Fast shipping. We live in Quebec and got our espresso machine quickly. Thanks for the great service, step by step instructions to help solve our problem and great recommandations for care of our machine. Very nice manners on the phone when we call
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March 2021 by Sae C
Very satisfied not just with grinder and espresso machine but with awesome and professional service. Over the last year I called a few times and received great step by step customer service.
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February 2021 by Mark Beare
I live in Edmonton and bought the machine from them in Kelowna because they had the best price online for the Rocket Appartamento. Following prompt shipping, I had an issue with a manufacturing defect (not their fault), but the 24/7 tech support was there to talk me through either fixing it myself or shipping it to their Alberta partner in Calgary. I ended up swapping machines with the dealer in Calgary, who had equally outstanding customer service as a representative of ZCafe. There is a reason they are one of the select few authorized Rocket dealers in Canada, outstanding service and I would recommend them highly.
