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November 2022 by Tara Biefeld
Generally speaking, the Mill Bay Island Savings has been and is a great place to do banking and insurance. Unfortunately there is one staff member in the insurance area that really disappointed us. She came across as unfriendly and not really interested in helping people.
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March 2022 by Marja Blase
I have never had a problem at the branch itself but want to be able to call the branch direct. With the 1-888 number it takes forever to get someone on the line. When I did get someone on the line she was very helpful and we were able to deal with things over the phone instead of having to go in.
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March 2022 by Katie Brenton
Breanna is a perfect angel of mortgages. She went above and beyond for us multiple times, answered questions clearly and was always a pleasure to chat with.
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March 2021 by Tracy Bulcock
Such a pleasure doing business with Cathy, she is always very pleasant, professional and extremely well informed. Makes insurance much easier to do these days.
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March 2021 by Jean Berry
Always courteous friendly and patient with me. So convenient. Staff seem happy so I always think that reflects on management and how well they treat and pay their staff so that is important to me.
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February 2021 by Jean Hamilton
I am sitting on hold and have been for over half an hour, waiting for someone at their call centre to answer. That is because the local number has been phased out so I can not ask the locals if the coin counter has been repaired yet. So I am listening to truly irritating hold music and a lot of ads, interspersed with suggestions that I might want to encourage my friends to deal with ISCU. Ain't gonna happen. Since the First West takeover the service has been declining but it has reached a new low. All of the experienced staff has been replaced by untrained inexperienced people. And now we can't even contact the branch directly. What a joke!
