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November 2024 by Joy Green
Amazing place, they focused on my grandson to ensure he got what he wanted, customer service was amazing.
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October 2024 by darek
Consistently impressed by the service! Whether it’s the in-store staff in Nanaimo, ordering online and the quick processing times or even bringing in shoes from other locations if they don’t carry them. Would highly recommend!!
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October 2024 by MDJ H
Definitely have to give 5 stars to Yann, and the staff working at Frontrunners on Saturday! He was fantastic! He was personable and didn’t try to sell me something I didn’t I want. I don’t like pushy salespeople but salespeople who truly want to help people. My runners are awesome. Thank you Yann. You are Great! ?
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October 2024 by johmari morales
Stephanie I think is her name. Came in to try the Hoka sky flow but was disappointed that it wasn’t working for my feet but she then recommended a few other brands which was a first for me since I’ve been a hoka fan! She took her time and made sure I have the right shoes even though there was only 20 minutes left before the store closes!
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September 2024 by Brent Basker
Absoluety wonderful place the lady that helped me made me.run up and down sidewalk and wouldn't let me just choose the first pair I liked she took her time and it was a wonderfull pleasant experience I don't give reviews but this place deserved it
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September 2024 by jacob stockwell
Outstanding service! I really needed new shoes. I'm used to going to bigger chains and picking ones out that I think look cool and might serve my purpose. Not today. The young dude who helped me out at the Bowen location was spot on. He was knowledgeable, made good recommendations and I walked out with a pair I probably wouldn't have looked at on my own. Now I have the best fit and comfort I've had in a long time and am very happy with my purchase. Will be back for sure.
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August 2024 by Mark R
I recently visited Frontrunners in Nanaimo and had an exceptional experience with Katie, who helped me find the perfect pair of runners for my fussy feet. I tried on around thirty pairs, and Katie was incredibly patient and knowledgeable throughout the entire process.
Katie took the time to understand my specific needs and preferences, and offered advice on the different types of shoes that would suit my feet. She was never pushy or trying to make a sale, but rather genuinely interested in helping me find the best fit.
Thanks again, Katie, for your amazing help and service!
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August 2024 by M Gauthier-Kwan
Ordered online. Had a minor issue and they went beyond expectations. Clear communication and timely shipping. Will happily recommend their services!
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August 2024 by Paul
Very impressed by our initial visit to this store today.
The first thing you notice is that the store (though quite busy) is very well staffed.
Looking around we were pleasantly surprised to see how much time and care the sales staff took with each customer, ensuring their purchases fully met their requirements.
We were fortunate to have sales person extraordinaire Elise looking after us. After explaining the uniqueness of our foot conditions and what we most intended to use our shoes for, Elise sprinted into action and came back with a great selection she felt would meet our needs.
Elise’s incredible product knowledge is evident. She has a great personality, a no pressure sales vibe, and represents the store very well.
Needless to say we walked out with 3 pairs of shoes and will definitely be back again.
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July 2024 by Danika Beston
Spencer helped me pick out a pair of shoes.
He was patient, analytical and kind.
I found a wonderful pair of shoes to wear at the gym! Huge thank you!!
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July 2024 by Chris Wood
Very friendly and knowledgeable service. Good selection, clean, well staffed... I hate shoe shopping but this was painless! Thanks Cindy.
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June 2024 by jane smith
I rarely give a 5 star review (check my review history), but this place is kick a**! Everyone in here is HIGHLY professional and seem to really care about their job. You can tell the employees are treated well by the owner and management (at least I hope so). Everyone is extremely polite, friendly and helpful. Stefan helped me and was amazing. I only needed walking shoes and he made sure to tell me which type of shoe would work and didn't give me any old shoe that he knew wouldn't work.In other words, he was more interested in getting the right shoe for me and not just making a sale. He was knowledgeable, patient and friendly. The shoes I took home did not work out and unfortunately I had to return them. The person who did the return was just as friendly and did the return with the same kindness and professionalism as if I was buying the shoes. This is by far the best shoe store in the city. THANKS STEFAN! YOU ROCK!!
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June 2024 by Zoe Kirk
The staff are fabulous! Very thorough, knowledgeable and they listen!
Always come away with a great pair of runners and a smile
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June 2024 by Amanda Bodin
All the staff here were extremely knowledgeable and patient. Tracy helped me find a pair of insoles to fit my needs and I will be shopping there for runners when I'm due for a brand new pair!
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May 2024 by Medina Mayes
Always excellent service!!
