Frontrunners is a welcoming and helpful business known for its friendly and knowledgeable staff. Customers appreciate the attentive service, with staff taking the time to find shoes that suit individual needs, whether for work, recreation, or injury recovery. The team is patient, kind, and dedicated to providing a human and personalized shopping experience. Many customers have been returning for years, citing the excellent advice and service from staff members who truly care about their customers’ satisfaction. The store offers a cute selection of running clothes and a variety of shoes, including popular brands like New Balance. Customers also highlight the great online service, with quick delivery and thoughtful notes. Overall, Frontrunners in Nanaimo is highly recommended for anyone seeking quality shoes and exceptional customer care in a low-pressure environment. The staff’s expertise and genuine helpfulness make it a favorite spot for repeat shoppers and new visitors alike.
Always exceptional service and selection. Staff is amazing and will help you select the best shoes for your feet and goals. It’s also great the amount that Frontrunners puts back into the community.
September 2026
I ordered a ton of gels online randomly since they were the only ones in Canada that carried all the fun flavours. I really appreciated how they signed off on each line item to verify it was in the box! Will 100% buy from again.
August 2026
Been coming here for a few years to find the right shoes. This is the first time, I was given the right attention, guidance & help in finding the right pair, rather than selling the pricier ones & sending me on my way. Thank you Cindy.
