Penningtons is known for its exceptional customer service and supportive staff. Many customers have shared positive experiences, highlighting how staff members go above and beyond to make shoppers feel comfortable. One customer appreciated the attentive service after a difficult week, receiving helpful recommendations that worked well. Another customer praised a staff member for returning a large amount of cash, showcasing the integrity of the team. However, some feedback noted inconsistencies in service, particularly regarding fitting assistance, which left one shopper feeling overlooked during their visit. Despite this, many still found the products, especially bras, to be of high quality. Overall, Penningtons offers a generally positive shopping experience, with staff like Beth making a notable impact through encouragement and personalized help.
This store is so warm, welcoming, diverse and inclusive. I always find something great to buy (even though I always want more - LOL). And I love that the staff does not tolerate rude and hateful customer behaviour.
May 2026
Hailey was soo helpful. I had to do some last minute shopping for business clothes and was feeling overwhelmed. She helped me through every step of the process bringing me suggestions, sizes, etc. I found my perfect outfit! So thankful! 1000% would recommend
January 2026
Had one of the best customer services today and best interaction. Specially after a rough week. She not only made me feel comfortable but helped me and listened to my awkward situation I was dealing with. So far her recommendation worked amazing and is so comfortable! -signed fellow gamer chick with clothing crisis lol.
