-
November 2023 by Jason Y
Thanks ! MelissaMy Nana and Nemo grooming so great ! She has professional control my shy , nervous dogs and very kindness and great skills, honest hard work.Thank you Melissa
-
September 2023 by Dimitri Rosner
I got covid from one of the employees who showed up to work horrendously sick. I have a 7 month old baby so the last week I have been self isolating to keep him away from the risk and i missed him crawling for the first time. I don't understand how a manager or employee could allow a worker who was displaying so many visual signs of being sick to continue to work let alone unmasked. I'm a regular customer here and I feel really betrayed.
-
September 2023 by Steve Sakamoto
Great selection, always incredibly friendly and helpful people working there. Plus, there are almost always dogs in the aisles, so that's an automatic 5-star review in my book! ?
-
September 2023 by Sarah Northway
Fish quality is hit and miss, and if you aren't picky and don't specify exactly which ones you want to buy, you may end up some pretty small and pale lil fellers. Staff are friendly and helpful though!
-
August 2023 by Nadiya Albishchenko
We purchased a hamster from the store, and it even comes with a 14-day warranty! I was quite surprised by that. The kids really enjoy this shop; we visit occasionally to see the animals and buy hamster food.
-
August 2023 by Nat Raedwulf Pogue
Couldn't find items, as shelves weren't stocked... so had to ask employee to get the extra stock from the top shelf... got it home and item was broken. Now I have to go all the way back to replace it.
-
July 2023 by Claire Toynbee
We had a good visit. It wasn't such a hot day, and the store was full of people with relaxed dogs interacting happily, except for one madly barking chihuahua who just wanted out of there. Carrying my little dog in her bus bag, her nose working overtime, I pottered around, selecting food and treats from the wide variety available. Checking out was fast, and we headed out to the bus stop just in time to catch our ride home.
-
June 2023 by Adrien Young
Let's be honest, any large brand pet store isn't good. The staff are friendly but so uneducated, the treatment of the animals there is disgusting. I only shop here because they have the litter I need for my cats. I don't recommend buying animals here even if it's just a fish.
-
June 2023 by Kristie K
I'm giving 2 stars because despite the amazing products available and the reasonable prices. The selling of animals is a 0.. I do not ask for employees help due to a huge lack of education unless retrieving items or finding them.I listened to a employee explain the beginning of getting a fish tank going (I have had fish tanks for many years) and what she explained was so wrong on so many levels.. just information that would eventually be brining that customer back with a dead fish...If people are going to sell animals then they need better animal smarts.
-
June 2023 by felicia kent
always super friendly and helpful! only store in nanaimo that carries the litter my little guy uses. they have a good points system
-
June 2023 by Kim Brennan
Great service, booking on-line was a breeze.Our pup looks amazing and was so happy. Thank you Erin!?
-
June 2023 by Mark Kehler
Added me to there system, takes returns on pet food within 60 days, with no hassle. Largest selection, and better prices on what I'm looking for.
-
April 2023 by Damon Sprite
I have mixed feelings about this place. I bought a bird a year ago and she had a happy and healthy life until she died a week ago. I went in there to look at their birds again and they look to be in very poor condition. I feel so bad. My bird didn’t LOOK at bad as the ones in store but it makes me wonder if she picked up some kind of disease when she was in there as a baby. She will be missed :( just a pre warning as we get very attached to our pets. I do love the store for my dog though. I just wish they took cleanliness a bit more serious for our furry family members. (Birds in particular) can someone please see to the birds that they are healthy?
-
April 2023 by Katrina A
They always have the bird seed I need in stock. Unfortunately some products I need I have have to shop elsewhere for. Things like my cartridge filters for my fish tank, and some rabbit food and chews.
-
March 2023 by Jessica David
The store is beyond disgusting, it doesn't look like the floors have been cleaned in at least a year. I've never seen staff do any type of cleaning. Are they aware that young puppies go in there and can spread parvo. What a joke!
