Steve Marshall Ford Lincoln focuses on creating a fun and relaxed atmosphere for customers. The team emphasizes education, training, and top-notch equipment to ensure exceptional service. Customers praise the dealership for its transparency, honesty, and supportive staff. Reviewers have highlighted positive experiences with sales representatives, with one noting a gem of a person who found the perfect vehicle and went above and beyond. The dealership is also commended for its efficient and effective service department, with the crew squeezing in a truck for brake repair even with a full schedule. The service department provides excellent service, picking up and dropping off trucks, answering all questions, and even washing and vacuuming them. The service is always friendly, professional, and done right the first time, making it a one-stop shop for all services.
Was on a trip back to Nanaimo from the interior when my front brakes packed it in. The crew in services squeezed my truck in and got it fixes, even though they had a full schedule. Thanks so much to a great crew and department.
October 2024
We got excellent service here. They picked up and dropped off our truck. They answered all our questions. The truck is running well. They even washed and vacuumed it!
October 2024
Always friendly, professional service.
Done right the first time.
Also a 'one stop Shop' for all services including undercoating.
