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October 2025 by L H
I tried to speak to someone about an online account issue. I called and spoke to someone in another country who had no clue, so I decided to call my local branch. I called before the closing time but was put through to someone, again in another part of the world, who explained my local branch was closed. Not according to their hours posted online. What a waste of time.
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June 2025 by Ron Hession
This Bank really requires (New Bank machines ) I'm sure they are from 1999 they are always broken down or have no money. Over the years I have had to withdraw money from Co-op or other institutions that charge me up to 5 dollars (yes they will reimburse you but spend another 5 bucks driving back to the bank and 15 minutes of my time. And it's a weekly or bi-weekly thing. I have called and complained. We are considering moving our funds after 40 years of being with this institution. Enough is enough. Ron
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March 2025 by McCarter Place
Zero Stars. Worst customer experience. Zero help from anyone at the branch. No one knows how to actually do their job. Would not recommend this branch or scotia bank to anyone. Go elsewhere.
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January 2025 by Brandon D
0 stars. I wear my hood everywhere i go, it is a hat and allows me too feel comfortable in public areas. I assume what was the manager of the bank approached me after 5-10 minutes of me standing there asking me to take my hood off because I am in a bank. I was not trying to hide my face nor do I feel that I needed to take my hood off. I haven't showered in days, and just don't feel comfortable without my hood regardless of what BUSINESS I have entered. If you feel that I am such a threat. Call the cops. I was standing there swaying back and forth on my legs because I have chronic pain and it stems mainly from my feet/legs. This world and.the attitude of the people in it. She stated because I was in a bank, no sunglasses or hoods shouldn't be worn. I understand I have an intimidating face but i thought you weren't supposed to judge a book by the cover. This bank and the people doing business here are judgemental, as most people on this island are. I am ashamed to say that i was born and raised on this god forsaken island. 0 stars I will never walk into your bank again and will be looking for a new bank. 🖖... I love being treated like a criminal.
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January 2025 by Danny V
I went to use the bank machine the other day in the morning before work . There is a sign saying ,ATM is closed for my safety. Ok back this up, a month i went to use the The ATM , there was a man in a suit standing outside ,terified of this homless person sleeping in the ATM area , he was phoning the police and said it was dangerous and not to go in there . I went in regardless and had no issues whatsoever , a woman went in there just as I was leaving and had no problem ( I watched from car to be sure) the man in the suit standing outside turned out to be the bank manager and because he was scared, the ATM no longer is open to the public before 8:45 am . One
Man's fear has spoiled it for.many
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November 2024 by Pegleg
Great staff and financial institution
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July 2024 by Mae
was treated very well and everyone was nice and pleasant,my banking was done with efficiency.?
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April 2024 by Nawal L
Can't even get past the door to access the ATM even after swiping my banking card in every possible way.
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January 2024 by Bobbi Fournier
Can’t get help in actual bank as they are short staffed. They actually told me that. Now a 45 minute wait time on phone. Terrible customer service!
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November 2023 by cj
BEV was unpleasant to deal with. She actually refused to let me complete my money transfer without disclosing what item I was purchasing and misquoted Scotiabank’s policies. Really unprofessional and frustrating. went to a different branch and had zero issues.
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April 2023 by Beckey Unrau
Grim customer service, especially with Jaz. I would avoid this branch.
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February 2022 by TP 5X
Always had good service from helpful staff at this location
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February 2022 by Shane Teed
Need a direct call number to call the Parksville branch directly or a posted phone number Ext to call to branch directly instead of redirection to Scotiabank Canada, the posted does not actually ring the branch, irritating really.
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February 2022 by Sharon Cruthers
Started with Scotiabank in 1983 and have been with them ever since. Started in Nisku AB, Edmonton AB and now Parksville BC. Exemplary service and staff.
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February 2022 by Gerry Sharon
Horrible. Service? What service? Tried to call back to make an appointment only to spend the next 15 minutes talking to someone in Mexico that had no clue what they were doing. Are there no humans at this bank that can answer a phone?
