“Friendly customer service and was able to get some documents printed in colour and bound with a nice coil and front/back cover. Will definitely return for future printing needs and to help things have that added professional look and feel!”
“I have unfortunately never had a good experience with UPS. I was waiting for a parcel from the U.S. and really hoped to receive it before the weekend.
A notice was left saying my package could be picked up from UPS Store 248, so I called the store to confirm if it was ready. Before even asking for my tracking number, the staff member immediately told me it would only be available on Tuesday. I was surprised because he had not even checked the tracking information yet. After I gave him the tracking number, he said if the website showed “Ready for Pickup,” I could come and pick it up.
I kept refreshing the tracking page because I needed the package for the weekend, but the status only changed to “Ready for Pickup” after the store had already closed.
When I went to pick up the package on Tuesday, I found out the store manager had actually tried to contact me during the weekend to let me know I could collect it earlier, but unfortunately the sender had not included my phone number on the package.
I gave a 4-star rating because of the manager’s attitude and effort to help the customer. However, based on the service and customer support I personally received in this case, I would rate it closer to 1 star.”
“I have used alternate root for few different CD release projects .Troy always gets them done quickly and in my experience gets them done quickly with very short notice !
I am always very pleased with the finished product .Troy has helped with graphic layout a bit too which I was really happy with also. Professional ,timely and Troy is a great guy too. Highly recommend alternate root for you cd duplication needs.
Butch Murphy”